In the ever-evolving landscape of software development, the need for a structured and efficient management system is paramount. Software configuration management (SCM) serves as the backbone for managing changes and maintaining the integrity of software products. For managed service providers (MSPs) and their clients, SCM is not just a best practice - it's a necessity.

A Managed Service Provider (MSP) should invest in an Incident Management platform to ensure seamless service delivery and customer satisfaction. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions.

As businesses become more digitized, IT leaders must consider the ability of the network to transform business operations in every functional area. Many organizations are already doing this today, demonstrating best practices in how the network can be an innovation partner in marketing, service delivery, customer service, and logistics, among many other areas. However, those who rest on their laurels today may find themselves playing catchup in the not-so-distant future.

Software deployment is an essential yet sometimes complex process for IT administrators, aiming to ensure applications are installed, updated, and managed efficiently across a network. Simplifying this procedure, especially with varied file formats like MSI and EXE, becomes crucial to save time and reduce potential headaches. Two software deployment tools, Microsoft’s Intune and NinjaOne, provide options to manage this but offer different user experiences.

Dealing with a high MTTR in your network? Auvik Network Management is a comprehensive network monitoring and troubleshooting solution. With over 50 pre-configured alerts, it keeps you informed about critical network events. Users have the flexibility to customize these alerts and control notification frequency so that they have all the essential context to be able to fix issues.

The financial and operational ramifications of downtime have become increasingly pronounced over the past seven years. In 2014, Gartner predicted that downtime costs organizations an average of $300,000 per hour. However, recent statistics lie in sharp contrast to this 6-figure estimate, with 44% of organizations now counting their hourly downtime costs at over $1 million - exclusive of the ensuing penalties or legal fees.

If you think you might be outgrowing your current remote monitoring and management (RMM) platform, this RMM health checklist will help you pinpoint whether it’s time to change. Even if you’re not at that point yet, running through this process regularly will help ensure that you don’t let things drag on longer than you need to if there is an issue.

Once upon a time, employment dictated where you lived. This widespread understanding led to a networking effect that amplified the appeal of cities. Cities, in turn, attracted skilled individuals, providing companies with a compelling incentive to establish a presence there and thereby draw even more talent. Notable locales like New York, Los Angeles, and Silicon Valley emerged as epicenters for high-caliber talent and the organizations that employed them.

In the ever-evolving landscape of cloud adoption, resource virtualization has emerged as a transformative force, revolutionizing the way businesses operate and offer services. At the heart of this revolution lies the concept of Infrastructure as a Service (IaaS), which offers a spectrum of service models designed to meet the diverse needs of every company.

The applications we rely on extend well beyond the core systems provided by our primary software vendors, as our technological infrastructure is often interlaced with third-party applications. While these tools bring immense functionality and convenience, they also come with their own set of vulnerabilities. Third-party application patching is the unsung hero that ensures our external software tools remain secure, up-to-date, and optimized.