Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

auvik

MSP vs Internal IT: What's the Right Choice for My Company?

May 22, 2024 By Rebecca Grassing In Auvik
Today’s IT teams are facing a greater demand for services than ever before, and often doing so with increasingly limited resources. This inevitably leads to one of the most common yet challenging decisions corporate IT leaders must face throughout their career: should we keep this in-house, or should we outsource it? Understanding the nuances of the MSP vs internal IT debate is the first step to making an informed choice for your business.
Read Post
N-able

Using Customer-based Custom Properties in Ncentral

May 22, 2024 By Paul Kelly In N-able
What’s this Paul, are you banging on about Custom Properties in N‑central again? Yes I am. For those of you familiar with my work, you’ll know I’m a big fan of Custom Properties and how they can help expand what you can do in N‑central. But I’ve been thinking about this recently and I found that when I talk about Custom Properties I tend to just focus on what you can do with device-based Custom Properties, which leaves customer-based Custom Properties out in the cold.
Read Post

Cybersecurity Strategies for MSPs: Expert Advice from Chris Krebs & David MacKinnon

May 21, 2024 By N-able In N-able
An in-depth keynote conversation from N-able's Empower Conference in Frisco, Texas, featuring cybersecurity experts Chris Krebs and David MacKinnon. Moderated by David Weeks, this discussion dives into the latest trends in cybersecurity, the evolving threat landscape for Managed Service Providers (MSPs), and practical advice on building resilient security strategies. Learn how to navigate ransomware threats, understand regulatory impacts, and prepare your organization for future challenges.
View Video
NinjaOne

10 Best IT Reporting Tools for IT Teams

May 20, 2024 By Miguelito Balba In NinjaOne
IT teams know how much data they need to examine server performance, network health, and user activity—it’s a constant stream. However, it can get overwhelming if you’re bombarded with information, and it may be difficult to separate the signal from the noise. This may cause a workflow that is not streamlined or problems ranging from delayed responses to missed IT issues, which can disrupt critical business processes.
Read Post
alertops

Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value

May 17, 2024 By AlertOps In AlertOps
Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.
Read Post
NinjaOne

TCP vs UDP: What's the Difference?

May 17, 2024 By Lauren Ballejos In NinjaOne
What do we know about TCP vs UDP? The internet, blockchain, cloud computing – no matter the field, computers are most effective when they are connected to one another. However, the process of sending data – and making sure it reaches its audience entirely whole – demands a complex interconnection of networks and nodes. Before delving into the specifics of the Transport Control Protocol (TCP) vs User Datagram Protocol (UDP) protocols, it’s important to first take a step back.
Read Post

The State of M&A, and Centralized vs. Decentralized Acquisitions with Matt Takhar

May 16, 2024 By N-able In N-able
Explore the reasons behind the decline in global channel M&A activity in 2023 and the increasing number of buyers compared to sellers in this conversation with Matt Takhar, Business Development Director at N-able. Takhar also delves into the factors driving M&A, such as the need for strategic fit and expansion into new markets. The conversation highlights two key models for structuring MSP acquisitions: the centralized model, where the acquired MSP is consolidated into the buyer's brand, and the decentralized model, where the acquired MSP retains its own brand but receives support from the buyer. The pros and cons of each model are discussed, along with the importance of due diligence for both buyers and sellers.
View Video
NinjaOne

10 Best IT Asset Management Software

May 16, 2024 By Chiara Quiocho In NinjaOne
IT asset management (ITAM) software enables managed service providers (MSPs) and IT teams to manage IT assets efficiently and ensure they work efficiently. Assets refer to hardware such as desktops, mobile devices, printers, and servers, as well as intangible assets such as software licenses and digital data. ITAM solutions streamline the entire lifecycle of IT assets, from configuring and deploying new assets to monitoring their usage to ensuring data security when decommissioning assets.
Read Post
N-able

Leveraging Google Business Listings and Reviews to Grow Your MSP

May 14, 2024 By Tracy Trottier In N-able
In today’s business environment, much of the success of any MSP relies heavily on their online presence and reputation. This is because the vast majority of business consumers use the internet as their first port of call to discover, research, and select service providers. In this blog, I’m going to look at the pivotal role Google Business Listings can play in this process and how getting reviews for your MSP businesses can help to foster growth and enhance credibility.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.