Bobby McCullough is a Sales Engineer with Flycast, an IT service provider specializing in service management, asset management, security and IT operations management. Flycast uses OpsRamp internally and also resells the platform to its customers. He spoke with us about trends in ESM, ITSM and IT operations.

The Covid-19 pandemic has to date killed more than 700,000 people while unleashing the deepest economic recession since the Second World War. The World Bank forecasts the global economy will register a negative growth of 5.2% in 2020, disrupting the livelihoods of millions of global citizens.

Covid-19 has forced IT leaders across the world to rethink and strategize their plans and investments. Despite the economic downturn, surveys have indicated that digital transformation initiatives are still moving forward. Meanwhile ensuring infrastructure resilience and workforce productivity are primary challenges which IT leaders face to survive.

Epsilon, an OpsRamp customer and leader in outcome-based marketing, delivers marketing technology, solutions and services to name-brand clients such as Coach, Walgreens, Dunkin’ Donuts, and Dell/EMC. Acquired in 2019 by Publicis Groupe, Epsilon was recently ranked as a leader in its sector by Forrester. Success though, is a game with no end, and the company has been modernizing its legacy IT infrastructure in the last several years to remain competitive.

OpsRamp customer LifeSouth is a non-profit community blood bank based in Gainesville, Florida, and serving more than 100 hospitals in Alabama, Florida and Georgia. With 925 employees, LifeSouth has more than 30 donor centers, 55 blood mobiles and nearly 1,000 blood drives a month. Daniel Kerr, Configuration Management Engineer with LifeSouth Community Blood Centers, shared the current IT challenges and projects at his organization.

In the first two quarters of 2020, OpsRamp has received market recognition from four independent analyst firms: Gartner, 451 Research, IDC, and Digital Enterprise Journal (DEJ). Leading media publications (CRN, Forbes, and ITOps Times) have also covered OpsRamp’s capabilities for cloud management, hybrid monitoring, and IT incident management.

Ryan Rosenkaimer is Director of Operations at Razor Technology, a managed services provider (MSP) customer and partner of OpsRamp. Founded in 2004 and based in Philadelphia, Razor serves more than 300 clients in the greater Northeast and Mid-Atlantic regions. The company is using OpsRamp to deliver managed cloud services to its clients and also resells OpsRamp as a service.

Lee Atchison is a recognized industry thought leader in cloud computing and has significant experience architecting and building high scale, cloud-based, service oriented, SaaS applications. Formerly the Senior Director for Cloud Architecture at New Relic, Lee is now the owner of Atchison Technology LLC, a cloud consulting and advising firm. Lee is also the author of “Architecting for Scale,” a book published by O’Reilly Media.