Operations | Monitoring | ITSM | DevOps | Cloud

Finding service relationships and diagnosing bottlenecks within an application can be incredibly difficult to accomplish, especially if your applications are spread across multiple services, with both internal and external service calls. Although users could get granular visibility into individual traces using our Distributed Tracing features, they couldn’t see how their services were connected across different traces.

A couple of weeks ago, I had the opportunity to attend AWS re:invent, one of the biggest cloud industry events of the year. An event so massive and big that only AWS can pull it off – 50,000 people marching across half a dozen of the finest hotels on the Las Vegas strip. The expo hall alone would have taken more than a couple of days to cover all the vendor booths spread across the expansive Venetian convention center.

3 things to know about IT Remote Support software: Remote support software is designed specifically to help businesses provide customer support by troubleshooting software and hardware issues using a variety of tools. In contrast to remote access and control software, customers that receive remote assistance support must give consent to allow access to an IT technician to view their device’s screen.

IT Operations has always been difficult. There is always too much work to do—and not enough time to do it. The frequent interruptions and high levels of toil certainly don’t help. Moreover, there is relentless pressure from executives that question why everything takes too long, breaks too often, and costs too much. In search of improvement, we have repeatedly bet on new tools to improve our work.