IT asset recovery may seem like a final, simple step in managing IT equipment, but it’s actually a very important step for a robust Asset Management strategy. Often overlooked in favor of high-profile IT asset lifecycle stages like procurement and deployment, asset recovery plays a pivotal role in balancing costs, sustainability, and risk management.

Organizational change is inevitable. Companies must adapt to survive and thrive, and Change Management plays a crucial role in this adaptation process. There are two primary approaches to managing change: Proactive Change Management and Reactive Change Management. While both aim to help organizations navigate transitions, they differ significantly in their strategies, implementations, and outcomes.

Windows 10 was first launched in 2015, and it’s been a reliable choice for nearly a decade, but big changes are on the horizon. Microsoft announced the Windows 10 end-of-life (EOL) on October 14, 2025. This adds up to the 2016 and 1019 MS Office suites reaching their EOL around the same timeframe. This transition will have far-reaching implications, particularly as Windows 10 remains the dominant operating system, installed on over 62% of computers, compared to Windows 11's nearly 30% share.

Ever wondered how to track an IP address? You might be troubleshooting network issues or dealing with security threats. While this may sound technical, it’s more straightforward than you might think once you get the hang of the basic concepts and tools involved. In this article, we'll discuss how to track an IP address and cover tools and methods. Keep reading, and by the end, you'll be able to trace an IP address confidently.

IT Service Management (ITSM) has become integral to the success of many organizations. It allows businesses to streamline processes, enhance self-service options and customer satisfaction, and improve operational efficiency. However, to fully reap the benefits of ITSM, it’s crucial to track performance — and that’s where ITSM metrics come into play. By using the right ITSM metrics, you can evaluate how well your IT services align with business objectives and customer expectations.

When it comes to acquiring new software for your organization, it's easy to focus on finding the right product and getting it implemented as quickly as possible. But without a structured software acquisition process, that can lead to overspending, compliance risks, or ending up with tools that don’t fit your needs. In this article, we’ll take a closer look at the software acquisition process and explore practical ways to improve it.

Ensuring that systems run smoothly is a key priority for any organization that relies on technology. To achieve this, effective IT infrastructure support is essential. This involves implementing a robust process for managing and maintaining hardware, software, networks, and other critical components that keep operations running seamlessly.

Software as a Service (SaaS) has revolutionized how businesses operate, offering flexibility and scalability through cloud-based applications. However, managing a growing portfolio of SaaS tools can be complex without a structured approach. That's where SaaS Management comes into play. In this article, we’ll explore what SaaS Management is, why it’s essential, and how it can help businesses save time, cut costs, and stay compliant.

Managing fixed assets efficiently is crucial for maintaining financial accuracy, operational effectiveness, and regulatory compliance. Fixed Asset Management software has emerged as a powerful tool to help organizations track, maintain, and optimize their valuable long-term investments. This article explores the benefits, features, and considerations of implementing fixed Asset Management software in your business.

For years, the ITSM Gartner Magic Quadrant was the go-to resource for businesses seeking the best IT Service Management (ITSM) platforms. It played a crucial role in shaping purchasing decisions, setting standards, and offering insights into market trends within the IT Service Management world. However, in 2023, Gartner replaced the Magic Quadrant for ITSM with the Gartner Market Guide — in which we're proud to be featured.