When incidents happen, many organizations have formalized processes for dealing with the issue. OpsGenie helps organizations manage their incident response processes smoothly from one single place. Now, as an addition to our Incident Management features, we are happy to announce Incident Response Roles!

Do any of these sound familiar? One of your best engineers just put in notice that they are taking a job elsewhere because the on-call load while working for you is destroying their personal life—but you honestly thought things were fine.

There are two common approaches to incident response: qualitative and quantitative. Each approach has its pros and cons. Meanwhile, an enterprise’s decision to take a qualitative or quantitative approach to incident response could have far-flung effects on the business, its employees and its customers.

Announcing the following integrations: Workato, Jira Ops

“I need to be notified if there’s a significant event ongoing with SignalFx.” This is what I tell my team. However, despite being the CTO of a monitoring company, creating the right set of alerts for me to stay informed of incidents in progress or potential issues was harder than it seemed at first glance. Why?

Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on donation in Illinois and northwest Indiana. As one of 58 OPOs that make up the nation’s donation system, Gift of Hope works with 180 hospitals and serves 12 million people in their donation service area.

Have you ever gotten that dreaded text from your boss: “The site is down”? Maybe you were meeting with a customer. Or having dinner with your family. Maybe you were presenting at a conference. Doesn’t matter. Whatever else you were doing, now you’re doing emergency incident communication too. You check in with your team leads and confirm there is a problem. You let your boss know the response is under way.

SAN FRANCISCO – Sept. 11, 2018 – Today at PagerDuty Summit 2018, PagerDuty, a global leader in digital operations management, launched two new products to extend its digital operations management platform: PagerDuty Visibility and PagerDuty Analytics. PagerDuty Visibility provides IT leaders, technical responders, and business owners a shared, real-time view into operational health that impacts both consumers and business.