Operations | Monitoring | ITSM | DevOps | Cloud

We’re heading into 2020 with a platform full of features and a heart full of happiness! It’s the end of a decade and this year has been nothing short of great for us! 2019 gave us an accelerated product growth and our team grew by 2x in size. We kick-started this year with a complete UI refresh and a whole bunch of new features. We also sponsored some of the major tech events and conducted our first ever community driven meetup!

Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively. Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities and features when adopting new ITSM technology.

Horizontal innovation refers to the inculcation of technological advancements in different industries and domains of human life. When we imagine how these life-changing technologies are poised to change our lives, at the beginning of their adoption curve, the future is somewhat filled with hopes and fears. Statisticians and logicians have shown their support for the induction of these technologies into our lifestyle – and rightly so.

It sucks to be on-call when processes are not well defined and streamlined. Especially around the holidays. You really don't want to hear your phone repeatedly going off right when you're sitting for Christmas dinner with your loved ones or getting to unwrapping the good presents (the ones with the sparkly wrapping paper :P). Your on-call team’s stress levels reflects the health of your system, the cleanliness of your code and the culture of your organization.