The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service. Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, ensuring that after-hours servicing is a pain-free venture.
Time for another installment in the series where we explain in detail yet another important metric for tech organizations. After covering MTTD and MTTF, today we answer the question, “What is MTBF?” As the post title makes clear, MTBF stands for “Mean time between failures.” The acronym refers—like the others that came before it—to an important DevOps KPI. But what actually is it? What is it good for? How do I implement it?
Utilizing ChatOps for issue resolution isn’t new, but the benefits of using a single tool for communicating and resolving issues gives it lasting power. The ChatOps model enables teams to take action on their day-to-day work directly from collaboration platforms, including Microsoft Teams. Since many Dev and ITOps folks are using Microsoft Office 365 for their daily work, it was a natural next step for Opsgenie to align with Microsoft Teams.
Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews with eight enterprise customers, IDC applied its proven business value methodology to the aggregated results of those interviews and found that enterprise customers were averaging a three-year return-on-investment (ROI) of 731% and a payback period (break-even point) on their investment in just 4.3 months.
Aquafin is a Belgian company with over 1,000 employees that was established by the Flemish Region in 1990 for the purpose of expanding, operating and pre-financing the wastewater treatment infrastructure in Flanders. Aquafin collects household wastewater from the municipal sewers and transports it to wastewater treatment plants, where it is treated in accordance with European and Flemish standards.
When considering the state of critical incidents in 2019 – it’s no surprise that looking ahead to 2020, CISOs have one of the organization’s most challenging and stressful jobs. During the first half of the year alone 4.1 billion records were compromised, and the average cost of a data breach is now estimated at $3.92 million.
“What is MTTF?” That’s the question we’ll answer with today’s post. Yep, the article’s title makes it evident that the acronym stands for “mean time to failure.” But that, on its own, doesn’t say anything. What does “mean time to failure” actually mean? Why should you care? That’s what today’s post covers in detail.
There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. The malicious party intercepted radio waves, converting it into legible text on his computer monitor.
