Amer Deeba Welcomes Attendees at Moogsoft User Conference
Amer Deeba, Moogsoft's president and COO, kicks things off at Moogsoft's first user conference, held in October 2019 at the Swissotel in Chicago, IL.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Birth of the Angry Bear Ringtone
Did you know ringtones in the PagerDuty mobile app are one of the most-requested features customers contact us about? And have you ever wondered what makes a good ringtone and how we come up with them? Imagine the following: You’re on an on-call rotation with no end in sight. There might be a trusted responder you can page in for help, but they’re already burnt out. The Incident Commander won’t be any assistance, because you are the Incident Commander.
Moogsoft AIOps: Enterprise Platform Showcase
Recorded live at the Moogsoft User Conference, several product experts do a deep dive on Moogsoft Enterprise, our flagship AI platform for IT Operations. They go into specific features and capabilities, including the workflow engine and topology visualization. https://www.moogsoft.com/aiops-enterprise/
Moogsoft AIOps Science with Dr. Robert Harper
Moogsoft has over 50 mathematical patents and counting. Our AI is not an add-on feature -- it's core to our platform. In this session at the recent Moogsoft User Conference, Dr. Robert Harper, Moogsoft’s Chief Science Officer & VP of Engineering for Advanced Algorithms, explains how our algorithmic suite, and algorithmic and AI techniques offer our customers the true benefits of AIOps. By delivering deep contextual insights, Moogsoft AIOps enables IT Ops and DevOps teams to solve IT problems faster than products that rely on rules-based approaches.
Pavlos Ratis shares his experience on being an SRE
Pavlos is a Site Reliability Engineer based in Munich, Germany. He likes building software and expanding his knowledge around the reliability of services and their infrastructure. He has created a few open-source SRE projects such as the awesome-sre, Wheel of Misfortune, Availability Calculator, and awesome-chaos-engineering to assist teams and individuals in getting on board with the SRE culture.
Postmortems vs. Retrospectives: When (and How) to Use Each Effectively
When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at PagerDuty by establishing the RetroDuty community. In this installment of our blog post series on retrospectives, I highlight the differences between postmortems and retrospectives. You might have heard of postmortems and/or retrospectives before reading our guides.
OnPage's New Two-Way Dispatcher and User Communications Feature
OnPage is pleased to announce a new, innovative two-way dispatcher and user communications feature launching next month, allowing system administrators to communicate with on-call healthcare providers. OnPage wanted to launch a feature, where a console dispatcher can initiate and send secure messages to the right providers. After receiving a dispatcher message, on-call providers can reply back to the message. This new feature converts one-way communications into two-way threaded exchanges.
Forrester: AIOps Promises Situational Visibility and Service Stability in Era of IT Complexity
Rich Lane, Forrester Research’s senior analyst for AIOps, had a simple and unequivocal message for attendees at the Moogsoft User Conference 2019 in Chicago.
Automated Runbooks = Faster Recovery
Traditional Runbooks can become 10x more useful if they were automated or at least made executable (partly, if not fully). Shreyash Naithani from Microsoft Azure SRE team and author of "Practical Site Reliability Engineering" talks about how to take advantage of runbooks to eliminate toil.
Severity Matrix Updates
We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look. Previously, we had a preset list of conditions and impact that allowed you to pick a severity that matched them.