Operations | Monitoring | ITSM | DevOps | Cloud

The leap to remote work happened nearly overnight with the pandemic, and it’s clear that hybrid work and digital dexterity is the way of the future. As a result of this shift in the way we work, companies have invested in new technologies to adapt to the growing remote world, with 69% of companies planning to increase their investment in digital tools even more in 2022. Additionally, over 90% of businesses strive to implement hybrid work environments.

There’s an abundance of career opportunities in IT. It’s hard for newcomers to find their footing in the middle of complicated terminology, with similar job roles but not equal. One of these difficulties is the system administrator vs. network administrator issue. Are they two completely different careers? Today, we’ll help dispel any confusion so you can make an informed choice. The Bureau of Labor Statistics projects a 5% growth for network and system administrators all through 2026.

It is difficult to define a single, solid maturity model for IT Operations. As moderator Jason Walker, BigPanda’s COO, said in our RESOLVE ’22 event Bit by bit, maturity models in “almost every other domain of IT” have not turned into a workable set of guideposts and indicators in the Ops domain. We welcomed Insurity’s Lead Cloud Operations Performance & Monitoring Admin, Ronnel Vergara, to take the stage and talk over this high-level topic at our event.

Encryption is key to protecting sensitive data. There are several methodologies using different cryptographic algorithms to convert plain text into cipher text. Navigating multiple methodologies and algorithms creates a complex, labour-intensive process for teams evaluating the cryptographic services offered within software components.

You can now easily monitor couchbase metrics and logs in Google Cloud. All of our logging and monitoring Google Cloud contributions are available through the Google Ops Agent GitHub repository. You can check it out here! The Google Ops Agent uses the built-in Prometheus exporter and receiver to monitor Couchbase sources running Couchbase 7.0. You can find documentation on the Prometheus exporter in the Couchbase documentation.

Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.

Customer trust and satisfaction are the most important currency your business can own. No matter how brilliant your product, without happy customers your business will struggle. When everything is running smoothly, it’s easy to feel that heady dose of customer love. It’s when things break during an incident that these relationships are really put to the test.

Release Management is one of those processes in software development that most of us would benefit from doubt. However, we think the process is good enough and needs a few tweaks to improve. The release management process combines the release management procedure, the related project management process, and the people involved. The release management process can also be referred to as the release management life cycle or release process.

Control over our privacy is something we should all be entitled to. Privacy is a human right after all and that should be the case whether we’re on or offline. Good news is many countries around the world have introduced privacy acts for both online and offline data use over the recent years. With the internet growing astronomically in such a short period of time, more concern than ever has been placed on user data and how it's gathered, stored, and used by those who acquire it.

Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For companies using the Now Platform to reinvent how they work, it has a pretty clear and compelling meaning. ServiceNow customers are using the Now Platform to expand their automation initiatives beyond department-specific, isolated tasks to include processes that cross organizational boundaries. After all, the typical business process doesn’t stay within a single department.