Operations | Monitoring | ITSM | DevOps | Cloud

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Last year, the U.S. House of Representatives introduced legislation for states to develop highly secure, interoperable systems enabling digital identity verification. According to the Better Identity Coalition, the Improving Digital Identity Act is the first step to ensuring the U.S. is up to speed with the developed world on digital identity. Without secure, accessible, interoperable digital credentials, agencies are put at risk for security vulnerabilities, online fraud, and more.

Microservices have grown to become one of the most optimal alternatives to monoliths. However, just building your app and releasing it to the public isn’t everything. Monitoring microservices is as important as building and releasing them. You need to maintain it to resolve issues that may occur and also introduce new features from time to time.

We’re excited to share new Splunk capabilities to help measure how code performance impacts your services. Splunk APM’s AlwaysOn Profiling now supports.NET and Node.js applications for CPU profiling, and Java applications for memory profiling. AlwaysOn Profiling gives app developers and service owners code level visibility into resource bottlenecks by continuously profiling service performance, at minimal overhead.

The cloud has revolutionized the way businesses operate. It allows organizations to access computing resources and data storage over the internet instead of relying on on-premises servers and infrastructure. While this flexibility is one of the main benefits of using the cloud, it can also create security and compliance challenges for organizations. That’s where cloud governance comes in. Cloud governance is a framework for managing and regulating how data is accessed and used in the cloud.

Achieving cost savings is one of the main drivers for cloud adoption. But for most companies, controlling cloud spend is much more challenging than anticipated. In a recent survey, 94% of IT decision makers report they are overspending in the cloud. Our own survey on cloud costs revealed 90% of executives say better cloud cost management and cost reduction is a top priority.

I was hosting my regular monthly Business Office Hours a few weeks ago and the following question was posed by one of my partners: “Do you have any collateral or talking points I can use to help persuade my break/fix customers to move over to managed services?”

Sometimes we associate fast-growing networks with power and success, but being small doesn’t mean you can’t compete—you just need to be smarter at creating a sustainable competitive advantage. Here are 10 things you can do as a small managed service provider (MSP) to punch above your weight. A documented process is a consistent process. And once you document how a process is carried out, you can then look for ways it can be improved.

As in any high-growth environment, expanding your suite of products and capabilities can contribute to a growing backlog of errors, and challenges prioritizing them… a scenario not lost on the team at Airtable, a connected apps platform that more than 300k organizations, including 80% of the Fortune 100, rely on to connect their teams, data, and workflows. To support organizations like Amazon and IBM, Airtable ships new features and updates through multiple deployments a week.

Is microservice quality a focus for your team this year? Perhaps you’re looking to improve your service performance. Maybe you feel like your organization needs better ways to enforce best practices or ensure that service quality doesn’t degrade over time. Let’s take a look at these three areas and share some concrete recommendations for strengthening your services and creating a long-term culture of quality.