Operations | Monitoring | ITSM | DevOps | Cloud

Without constraints, feedback, and clear standards, AI can create complexity faster than teams can manage it.

SquaredUp and Halo teamed up for a live webinar exploring why visibility matters, the reporting challenges many organisations face, and how HaloPSA data can be transformed into engaging dashboards using SquaredUp. We also heard from a customer on how they're using dashboards to manage costs and improve service delivery. Whether your goal is sharper reporting, greater visibility for customers, or a clearer demonstration of the value your services deliver, this session offers practical insights and real-world examples to help you get there.

Grafana Assistant meets AWS CloudWatch! In this video, Staff Software Engineer Ivana Huckova shows how to use Grafana Assistant, the AI agent built into Grafana Cloud, with the Amazon CloudWatch data source. Watch her query CloudWatch metrics and logs in plain language, build dashboards in seconds, and troubleshoot AWS resources — no query syntax required.

An AI agent that can't open a browser is just guessing. Stefan from Checkly shows how giving AI coding agents a real browser via Playwright enables reliable end-to-end test generation and debugging, closing the quality gap created by faster, AI-driven shipping. The session compares Playwright MCP vs the Playwright CLI for agent workflows, showing that thanks to MCP spec changes, lazy tool loading, and skills, the two are now effectively just different interfaces to the same tool, with no real token advantage either way.

The World Cup is down to the final two, and so is Cortex's Coming Home Dashboard. In this Feature Friday, VP of Strategic Initiatives & Marketing Cristina Buenahora walks through an update on the Coming Home Dashboard she and Edward Spencer built a month ago, and the product update behind it. What she covers: Whether you're tracking brackets or tracking engineering maturity, the view's the same. Reach out to your CSM to try it.

The question isn't whether your proposal is good, it's whether it's more important than everything else competing for the same time, people, and budget. That's why the strongest proposals explain the impact, not just the work.

AI-powered ransomware is becoming a reality. Researchers recently demonstrated autonomous AI agents that can scout networks, steal credentials, and accelerate ransomware attacks. In this 60-second Zero Ticket Minute, learn what this means for cybersecurity, IT operations, and the future of agentic AI. Can AI also help stop these attacks? Watch to find out.

Microsoft patched 570 security vulnerabilities this Patch Tuesday — but every patch is also a public disclosure. The second those fixes drop, attackers know exactly where 570 weaknesses live. The only question that matters: can you find and patch them across your entire environment before someone exploits them? The speed of discovery is only increasing. Are you ready for the velocity of this new world? Let us know in the comments.

What does it really take to be "the calm in the storm" during a major incident? In this candid panel from PagerDuty on Tour, Chris Conklin (Technology Executive AIOPs, TD Bank) and Sam Brinley (CVP Enterprise Cloud Solution Architect & Engineer at New York Life) sit down with PagerDuty to talk through two decades of evolution in IT operations – from the "Wild West" of early network management to today's push into AI and agentic operations.

Alert fatigue is one of the biggest reasons critical incidents get missed. In this video, learn what alert fatigue is, why it happens, and how reducing noisy, repetitive notifications helps IT teams respond faster to the alerts that actually matter. Whether you're an IT operations professional, SRE, DevOps engineer, NOC analyst, or IT manager, this video explains alert fatigue in simple terms and shares practical ways to reduce alert noise, prioritize critical issues, and improve incident response.