Operations | Monitoring | ITSM | DevOps | Cloud

As we cruise through 2025 with momentum from our recent $115M Series E raise, the launch of Olly (our AI agent for observability), and our recognition as a Visionary in Gartner’s Magic Quadrant for Observability Platforms, we’re excited to celebrate another major milestone – earning 188 badges in the G2 Summer 2025 reports! At the heart of every G2 badge we earn is the voice of our customers, and their continued trust is what drives us forward.

I bet every support team lead has had that moment — a critical incident spiraling out of control because nobody knew exactly when or how to escalate it. Been there, done that. But here's the thing — most organizations treat escalation policies as an afterthought, usually cobbling together makeshift procedures only after a major incident has already caused havoc. There's nothing wrong with learning from experience, of course. It's just not the best approach. So what's better?

Are you tired of constantly dropping calls or struggling to hear your loved ones on the other end of the line? Fear not, because we're here to talk about the one thing that can make or break your VoIP experience: MOS score. No, we're not talking about the fuzzy creature from Star Wars - we're talking about the Mean Opinion Score, the nifty little metric that can help you measure and improve the quality of your VoIP calls.

In the high-stakes world of web performance, every millisecond counts. A single second of delay can result in a 7% reduction in conversions, while 10% of users will abandon a site for every additional second it takes to load . For organizations operating at global scale, Content Delivery Networks (CDNs) have become indispensable infrastructure for delivering fast, reliable user experiences.

The idea of having a SquaredUp plugin for Grafana might seem a little bit unnecessary at first. They are both dashboarding products, so why would you want to create a dashboard about dashboards? The answer to this conundrum is that the SquaredUp Grafana plugin isn’t quite a matter of taking Grafana dashboards and recreating them on the SquaredUp canvas.

The sum_over_time() function in Prometheus gives you a way to aggregate counter resets, gauge fluctuations, and histogram samples across specific time windows. Instead of seeing point-in-time values, you get the cumulative total of all data points within your chosen range—useful for calculating totals from rate data, tracking accumulated errors, or understanding resource consumption patterns over custom intervals.

Ever since I was little, I’ve been fascinated by airplanes. Whether it was the excitement of boarding a flight for a holiday or the wonder of admiring them from the ground, there’s always been something magical about these incredible machines. Fast forward a few years, and now we have the ability to track aircraft in real-time from the palm of our hands using a variety of apps.

Great data is a prerequisite to all things AIOps and observability. Great observability data results in fewer observability gaps, better analysis and insights, and more confidence within teams that rely on the power of modern AIOps and observability technologies. Goals for improved automation, IT efficiencies, intelligent triage and remediation all become more achievable with better data.