Operations | Monitoring | ITSM | DevOps | Cloud

IT asset managers’ job descriptions tend to be very complicated and diverse. In general terms, the role is in charge of managing an organization’s hardware and software assets, so it’s crucial to have a trustworthy professional, especially for organizations that conduct most of their operations on digital systems. In this sense, an IT asset manager has to also be capable of handling a team of professionals dedicated to the task to achieve the business goals with its assets.

Typically, when you start using ITAM software, one of the first things to do (besides creating the IT inventory) is upload your assets’ users and locations. Since that information is often located in an on-premise directory (such as Active Directory), IT asset managers use a VPN to synchronize it with the tool. However, this extra step makes the process a bit more complex. But what would you say if there were another way to connect on-premise services to ITAM software apart from the VPN?

Effective IT Asset Management is an absolute must to ensure high-quality IT services without huge expenses. Implementing an ITAM strategy has many perks in diverse areas such as Knowledge Management, IT security, finances, and employee experience. However, the only way to truly benefit from all of these is to do proactive IT Asset Management.

ITIL 4 value streams have become a hot new topic for ITSM teams all over the world. The latest version of ITIL may have caused a learning curve for IT professionals and left a lot of room for discussion and elaboration. Value streams are not new; in fact, the concept has been around since as early as the beginning of the 20th century in Ford’s factories. Now, ITIL 4 has leveraged value streams as a core concept in an attempt to deliver value to all stakeholders.

IT asset management (ITAM) is a critical corporate capability for keeping your organization and its assets safe. The global pandemic, in particular, put the need for effective ITAM capabilities front and center for many organizations, with investments in the are growing. But where is ITAM heading in 2023 and beyond? To help understand its evolution, we asked six ITAM and ITSM industry authorities for their opinions on the ITAM trends to keep in mind for 2023.

IT service management (ITSM) is a critical corporate capability, but what are the key ITSM trends to watch out for in 2023? Thanks to the general evolution of technology-enabled businesses and the digital transformation acceleration caused by the global pandemic, the suitability of your organization’s current ITSM capabilities needs to be questioned – especially in light of the ten ITSM trends we’re about to share. We consulted ten IT leaders to reflect on the road ahead.

Asset location tracking is an essential part of IT Asset Management since it allows organizations to track their IT assets’ location. Thanks to the digital workplace, organizations are used to having part of their staff in remote places or even traveling for different reasons. And as a consequence, these employees usually have IT assets filled with company information (often times confidential) that travel with them across the globe.

Asset Health Management (AHM) helps organizations to proactively monitor and manage the condition of physical assets, in order to minimize downtime and extend asset lifespan. This is a relevant part of IT Asset Management, and they typically go hand in hand to ensure that all assets are properly managed.

Digital Employee Experience (DEX) is grossly understated in today’s corporate landscape, despite the growing interest in digital transformation in companies everywhere. Technology has long been central to the workplace, but not enough effort has been put into the experience of those who use it. Enterprises, especially global enterprises, can spend upward of tens of thousands of dollars on software and digital appliances to make work easier for their team.

As the years zip by at increasingly whiplash-inducing speeds, I feel a strange mix of emotions. On one hand, yes, it is indeed a little startling that 2022 has come and gone so quickly. But as I look back on the passing year, I am also amazed at the number of things that occurred, the challenges we faced, the goals we accomplished, and the many things we’ve learned. All in all, 2022 was a fantastic year for InvGate. Our community of users, developers, and employees is bigger and better than ever.