We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater transparency.

The past few months have seen both Android and iOS fall prey to various security attacks, with more malware attacks and exploits being uncovered on a daily basis. First, let’s look at the newest zero-day Android vulnerability. This vulnerability leverages the ”use-after-free” memory flaw to wreak havoc on mobile devices. In layperson terms, the use-after-free flaw allows access to memory recently freed (after performing some operation) to execute malicious code.

Let us first agree on a couple of things before we start: One, Android is the most affordable platform for enterprises with a mobile-first/mobile-only workforce, and it has the smallest learning curve of any mobile OS. Two, due to its very open-source nature, Android is easy for malicious actors to pray on, with the Google Play Store being the breeding ground for many attacks.

In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk instances for each of their business functions like HR, travel, and facilities, and manage service delivery across their enterprise from a central platform. Now, we’ve expanded our ESM footprint to our on-premises model of ServiceDesk Plus.

WSUS (Windows Server Update Service) is an add-on provided by Microsoft for patching Windows applications. Along with being free, the basic functionalities that WSUS provides makes it an easy choice for major SMBs. However, in reality, WSUS falls short in a number of ways; because of this, many teams that rely on WSUS for their patching needs end up investing in additional tools that usually come at an additional cost.

It’s 3am, and you’re woken up by frantic calls and messages from users at your company—this is the everyday life of a sysadmin. Constantly surrounded by numerous tickets and persistent users who require immediate solutions, the life of a sysadmin is not a bed of roses. Their tasks are not limited to server management, maintenance, and repair, but also completely supporting a smoothly running production environment with minimal or no complaints from end users.

Mac usage, as you’ve probably seen in your workplace, has risen exponentially in enterprises. According to a Jamf survey, 74 percent of those who previously used a PC for work experience fewer issues now that they use a Mac. Just like you’ve been watching the rapid rise of Macs in enterprises, so have attackers—the ones wreaking havoc in enterprises through malware attacks.