Operations | Monitoring | ITSM | DevOps | Cloud

Change is hard. Instigating change across an organization can feel nearly impossible. Just ask any executive about a time when they tried implementing new rules or introducing new software across the company, and you’ll hear plenty of horror stories. While many of us know the pitfalls associated with making changes that impact multiple stakeholders, there are ways to do it successfully.

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

Today’s modern enterprise WAN is a mix of public internet, cloud provider networks, SD-WAN overlays, containers, and CASBs. This means that as we develop a network visibility strategy, we must go where no engineer has gone before to meet the needs of how applications are delivered today.

Infrastructure performance management (IPM) is the process and associated tools for ensuring the overall health of your entire IT ecosystem so it operates at optimal levels. Because your infrastructure supports your entire enterprise—from daily operations to strategic initiatives—the stakes are high.

The basic goal of log management is to make log data easy to locate and understand so that users can identify how their services are performing and troubleshoot more quickly. Logging as a Service, or LaaS, takes log management a step further by providing a solution that seamlessly scales and manages your log data via cloud-native architecture.

Chasing down critical information in disparate systems of record while trying to resolve an incident can make an already stressful situation even more taxing. Extra clicks, extra logins, copy/paste, socializing that information with other responders–it all wastes time and introduces more room for human error. Now PagerDuty customers can use Custom Fields on Incidents to enrich their incident data.