Elastic APM supports OpenTelemetry on multiple levels. One easy-to understand scenario, which we previously blogged about, is the direct OpenTelemetry Protocol (OTLP) support in APM Server. This means that you can connect any OpenTelemetry agent to an Elastic APM Server and the APM Server will happily take that data, ingest it into Elasticsearch®, and you can view that OpenTelemetry data in the APM app in Kibana®.

If you have ever worked in a kitchen, you know how tough it is to be short-staffed. Cooks have to work twice as hard and their performance suffers, leaving not-so-happy customers and comped meals for the complainers. It’s similar to how applications operate. Maybe an application is glitching out from poor coding on the backend or bogging from an influx of data coming in. In either case, the end-user application experience suffers.

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

OpenTelemetry (OTel) is an open source, vendor-neutral observability framework that supplies APIs, SDKs, and tools for the instrumentation of applications and services. As part of our ongoing commitment to OTel, we are excited to announce support for the ingestion and visualization of runtime metrics from OTel-instrumented applications in Java, .NET, and Go.

Many healthcare providers are modernizing their healthcare application and infrastructure monitoring strategies. Of course, there is never a magic silver bullet and so we publish detailed case studies, with the agreement of some of our customers, for other healthcare IT administrators to gain insights into the factors that drive choices and to allow them to see if there are methodologies or tools they may find useful.

Consistent performance and continuous improvement: these are the fundamentals we should aspire to in the world of cloud software delivery. We focus on ensuring our systems become more consumable, enjoyable and innovative. We seek to make customers’ lives easier and more productive through incremental achievements, and doing a better job, every day.

When the Gartner Magic Quadrant Report came out in 2022, we did the professional equivalent of a spit take, then cheered wildly. NOT ONLY did they include observability for the first time ever in their newly revamped 2022 Magic Quadrant for APM & Observability, but they also put us in the Leader Quadrant—our debut appearance!