Customer service is what makes or breaks a business. Many companies are inefficient when it comes to operating their customer support. Let’s look at the seven types of customer service and the pros and cons of each one.
The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request infrastructure or process-related changes and take action on approval requests using phones or tablets.
Bloomfield, NJ – February 10th, 2021 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, announced today a new version of the Alloy Navigator app on Android and iPhone. The mobile app update is available now and includes several new features to support change management and approval workflows.
The always-on, always-available expectations of digital services have increased the requirements of technical teams to be ready and provide response around the clock. For teams new to this concept, introducing on-call can be stressful and complex. As part of PagerDuty’s main platform, on-call management is key to our business, but the non-technical aspects are also important for teams to consider.
We are pleased to announce the general availability (GA) of Elastic 7.11. This release brings a broad set of new capabilities to our Elastic Enterprise Search, Observability, and Security solutions, which are built into the Elastic Stack — Elasticsearch and Kibana. This release enables customers to optimize for cost, performance, insight, and flexibility with the general availability of searchable snapshots and the beta of schema on read.