Werner Vogel’s keynote is usually the highlight of re:Invent and 2023 is no different. Although there were no noteworthy service announcements, Werner gave a timely reminder that cost is an important non-functional requirement and that we should all strive to be a frugal architect.
ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have undergone significant disruptions in recent years. The year ahead promises to be no different. The continuing need to deliver a frictionless customer journey, a renewed focus on improving the agent experience, and the meteoric rise of generative AI (GenAI) are some of the many reasons why CX is poised for transformation.