Operations | Monitoring | ITSM | DevOps | Cloud

Incident response in a Network Operations Center (NOC) is cumbersome and time-consuming. There are many steps, many sources where incidents come from, and a long, long list of complexities involved. For instance, for incident response with a NOC, there’s the initial monitoring – Tier 1 functions of “eyes on glass” work of looking at alerts coming in and what they’re for, such as a security breach, performance issue, a hardware failure, among others.

The shift of the Information Technology Infrastructure Library (ITIL) 4 from process to value helps IT service management (ITSM) service providers demonstrate business value and adapt to change so they can meet business needs and customer expectations and thrive in an ever-changing technology landscape. However, in the face of an increasingly complex digital business environment, managing the diverse components of IT service operations can be challenging.

Workplace Search functionality will merge with Elastic Search in the future. Here’s what you need to know. Recent advancements in generative AI technologies have opened up a wave of possibilities with search. As developers build new experiences, users are adopting new ways of using search — from search queries written in natural language, to searching by uploading images or voice samples.

At Catchpoint, our philosophy is that AI should not be adopted simply for the sake of AI itself. Instead, it should be embraced when it proves to be the most effective solution for addressing a particular business challenge. While the world is currently in the fervor of the oncoming AI revolution, our industry-leading IPM platform has quietly harnessed the potential of Artificial Intelligence for years.

Virtana is proud to announce a series of new capabilities focused on empowering our customers with advanced AI-driven capabilities, enhanced user interfaces, and deeper integrations, all aimed at optimizing application and infrastructure observability. Let’s dive into these innovations and see how they revolutionize the way IT professionals interact with their environments.