Operations | Monitoring | ITSM | DevOps | Cloud

Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.

With the range of disparate personalities and ways of thinking on your team, how do you get everyone to see something the same way? Moreover, how do you get your whole team to actually perform a task or a process in the same way, every time? Business process maps are a framework intended to do just that: layout a process graphically so that everyone has the same vision of it and can perform it the same way.

In the wake of the Microsoft-CrowdStrike incident on July 19, 2024, Squadcast community has been actively reflecting on the lessons learned from this disruptive event. This global outage, affecting 8.5 million Windows machines, has served as a critical case study for incident management and operational resilience.

Modern SecOps teams use Security Information and Event Management (SIEM) software to aggregate security logs, detect anomalies, hunt for threats, and enable rapid incident response. While SIEMs enable accurate, near real-time detection of threats, today's SIEM solutions were never designed to handle the volume of security data organizations generate daily. As daily log ingestion grows, so do the costs of data management.

Understanding the state of your network and infrastructure is a critical responsibility for operations teams. Without their ever-watchful eye, network issues can cause problems ranging from annoying performance issues to downtime. To detect, prevent, and address these issues, operations teams have relied on a combination of monitoring and manual correlation, leveraging whatever tools were available.

Improving operational efficiency and reducing the time it takes to resolve incidents are big goals. New options to customize your incident feed view in BigPanda allow you to highlight the most relevant context upfront, making a big difference. Reducing data visibility issues and redundant data can give operators greater control. The BigPanda Incident 360 Console is where ITOps teams and NOC operators receive the first notification and ongoing updates for all incidents.

Touching every life across the population—right down to the last mile—city councils provide digital access to essential services and information systems and ensure they are easily accessible to safeguard civic well-being, law and order, and quality of life for everyone.

GitOps is a framework that combines the principles of software development and continuous integration, continuous delivery (CI/CD) to automate and manage application configurations and infrastructure using Git.