Operations | Monitoring | ITSM | DevOps | Cloud

ManageEngine

Hey! Let's talk AIOps!

As the rapid digital transformation has put a lot of pressure on IT organizations to be more proactive and agile, DevOps principles and practices have been an invaluable resource. However, to remain at the top of the game, organizations need an even stronger solution. So, what’s the answer? AIOPs (artificial intelligence for IT operations), of course!

9 tips to master the art of software installation

IT admins face pressure from all sides. Besides tracking and securing data across devices, they must also manage a changing inventory of physical and digital assets while adhering to an executive directive to make technology an enabler for growth. Software deployment can be a particularly daunting task. Deploying software through an automated solution is just a click of a button, but what are the don’ts to keep in mind?

S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud

Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.

S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.

Celebrating the power of the internet

International Internet Day (10/29) is an occasion for people to celebrate the great invention that transformed the way we live, work, and communicate. The day is an annual reminder of how far we have come since the creation of the internet and where it might take us in the future. Let us look into how the internet invaded every aspect of our daily lives and became indispensable.

Minimizing network downtime by integrating network monitoring solutions with ITSM tools

Being a network admin of an enterprise network, you know better than anyone how disastrous network downtimes might be. The cost of downtime study conducted by Gartner in 2014 found that network downtime costs $5,600 per minute on an average, but this number can range from $2,300 to $9,000 per minute. With organizations moving towards sophisticated networks built on hybrid infrastructures, network downtimes are becoming more frequent and costly.

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Network automation tools and their importance in today's networks

A network, as we all know, is the linking of two or more devices for resource sharing, file exchanging, or electronic communication. In a huge network organization consisting of more than 10,000 devices, managing every device manually is a hectic task and near impossible for network admins. To overcome this challenge, a software-based feature known as network automation was invented. The main purpose of network automation is to automate tasks and reduce both the workload and human errors. This automation works through a network automation tool.