Operations | Monitoring | ITSM | DevOps | Cloud

S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.

S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.

Unlocking AIOps, Part 2: The build-vs.-buy decision

Hello again! Continuing from our previous blog, in today’s blog we will delve into a crucial decision that organizations often face when considering AIOps implementation—the build vs. buy dilemma. During our LinkedIn Live event on Mapping the impact of AIOps for CIOs, CTOs, and IT managers, we explored the factors to consider when making the build-versus-buy decision and how it impacts an organization’s journey toward efficient IT operations.

End-user experience monitoring: Its meaning, importance, and best practices

Approximately 70% of users abandon their shopping carts solely due to a poor end-user experience. Creating a seamless experience for end users is crucial for enhancing customer loyalty and establishing a positive brand reputation. The user-friendliness of a product plays a pivotal role in its success and recognition within the mass market. If a product’s usability is lacking, customers may choose to opt for the services of a competitor instead.

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Avoiding packet loss: 5 steps to a streamlined network

A network outage for an organization is more than just a pesky annoyance. Not only does a business have to bear the cost of the downturn, but it must endure negative user experiences that damage the organization's reputation. One of the most common causes of network interruptions is network packet loss. Packet loss is caused when the data packets carrying the information over the internet or any packet-switched network fail to reach their destination in an expected timeframe. This latency disrupts communication and serves as a trigger for a potential outage.

Unlocking AIOps, Part 1: The key use case

For IT operations, staying ahead demands innovative solutions that can efficiently manage the complexities of modern IT environments. With AI trending, the adoption of AI in IT operations (AIOps) is gaining traction within the IT community. What exactly is AIOps? AIOps is the convergence of artificial intelligence, machine learning, and big data analytics, aimed at redefining the management of IT operations. It enables unprecedented efficiency, effectiveness, and proactivity.

OpManager Plus Enterprise edition

OpManager Plus is an all-in-one IT infrastructure management tool that helps enterprises monitor, troubleshoot, and optimize their network infrastructure, servers, applications, firewalls, and virtual environments from a single console. Enhanced by artificial intelligence and full stack observability, OpManager Plus enables IT teams to proactively identify and resolve issues before they affect end users, thus ensuring uptime and performance of critical business applications.