What Is ITOPs? IT Operations Defined
IT operations, or ITOps, refers to the processes and services administered by an organization's IT staff to its internal or external clients. Every organization that uses computers has a way of meeting the IT needs of their employees or clients, whether or not they call it ITOps. In a typical enterprise environment, however, ITOps is a distinct group within the IT department. The IT operations team plays a critical role in accomplishing business goals.