Operations | Monitoring | ITSM | DevOps | Cloud

AI at the Peak of Inflated Expectations? A Reality Check

The AI hype is undeniable. Buzzwords like ‘machine learning’, ‘deep learning’, and ‘artificial intelligence’ have permeated boardrooms, media, and tech conferences. However, recent market movements suggest that AI might be at the ‘peak of inflated expectations’. Nvidia, a leading player in AI hardware, has seen its stock plummet by about 20% over the last month (8th July to 8th August 2024).

New GenAI Search Revamps Customer Experience

Splunk has launched a GenAI summary feature in splunk.com and docs.splunk.com search platforms designed to give users a quick and accurate glance of the most pertinent information they are looking for. This GenAI feature serves up a contextual high-level summary pulled from various relevant search results on topics ranging from Splunk product and feature usage to general Splunk terminology.

The Ultimate Guide to Choosing the Right Omnichannel Contact Center Platform

How effectively is your current contact center addressing your customer service needs? Are you struggling with fragmented communication channels or outdated technology that hampers your team's efficiency? If these issues resonate with you, it might be time to consider an omnichannel contact center platform. But what is an omnichannel contact center, and how can it revolutionize your customer interactions? This guide will walk you through key considerations, essential features, and the evaluation process to help you select the right platform for your business needs.

How gen AI is driving the next wave of network and cloud innovation

In a recent panel discussion, “Navigating the Convergence of Networks, Clouds, and Generative AI,” hosted by Digital Realty and Console Connect, industry experts shared their views on the challenges associated with AI adoption and its future impact on business operations. The panel featured industry experts from both Digital Realty and Console Connect, alongside Jacky Chan from Votee AI, a multi-stacked AI start-up based in Hong Kong.

Networking Field Day 35: Democratization of Data Access Using Network LLMs with Selector AI

In this brief demo of the Selector platform, a user interacts with Selector Copilot to explore behavior within their network infrastructure. They first look into the latency of their transit routers, revealing a regional issue. The user drills down into network topology information to further investigate the latency, where they access details about devices, interfaces, sites, and circuits. Selector Copilot is then leveraged to surface circuit errors. Notably, each visualization provided by Selector Copilot can be copied and pasted onto a dedicated dashboard.

Networking Field Day 35: Selector AI and the Workings of an LLM

An LLM differs from a function in that it takes output and imputes, or infers, a function and its arguments. We first consider how this process works within Selector for an English phrase converted to a query. We then step through the design of Selector's LLM, which relies on a base LLM trained with English phrases and SQL translation, then fine-tuned, on-premises, with customer-specific entities. In this way, each of Selector's deployments relies on an LLM tailored to the customer at hand.

The Benefits of Using an AI Chatbot API for Customer Support

In today's digital age, businesses are continually seeking ways to enhance customer experience and streamline operations. Integrating an AI chatbot API into your customer support system can revolutionize how you interact with your customers, providing instant, efficient, and round-the-clock assistance while reducing operational costs.

AI and Mobile: Streamlining Your Digital Life with the Latest Tools

In an increasingly digital world, managing our lives efficiently has become both a challenge and a necessity. Artificial Intelligence (AI) and mobile technology have merged to create powerful tools that help us stay organized, productive, and connected. Whether you're managing your daily tasks, keeping up with work, or simply trying to find time for self-care, the latest AI-driven mobile tools can help streamline your digital life.

Supercharging Engineer Productivity with Real World AI

That’s the assessment of Senior DevOps Engineer and Logz.io user Armin Morattab when discussing the impact of AI on his day-to-day job. He dives deep on AI, observability, and strategies for improving workflows with Logz.io Co-founder Asaf Yigal in our webinar, AI in Observability: Real Engineers Talk Real Uses Cases.