Operations | Monitoring | ITSM | DevOps | Cloud

Customer satisfaction is about meeting customer expectations, customer delight is about exceeding them. Building customer delight into your product means going above and beyond simple customer satisfaction in ways that build a long-term emotional connection and loyalty towards your company. And customer delight matters.

There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. In the consumer space, everyone and their grandmother became familiar with Zoom; in the enterprise space though, many took advantage of their Microsoft licensing to leverage Teams meetings and calls as a primary communication mechanism. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular.

New Relic and Appdynamics were the two most dominating APMs in the software industry some years back. But after the advancement of technology, software monitoring tools started capturing the market. Due to some lack of functionalities, customers have begun switching to different tools because now they have a perfect solution for their particular use case.

Checkout optimization can increase conversions by 36% (according to Sleeknote). And if your company struggles with a high cart abandonment rate, you’ll have to work on enhancing your user experience by removing blockers that lead to your customers abandoning their shopping carts. And for that, you will need to leverage qualitative and quantitative user research.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers. Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment.

Earning customer loyalty is in the interest of both shareholders and management. Companies at the top of their industries in NPS or satisfaction rankings for 3+ years, grow revenues roughly 2.5x as fast as their industry peers and deliver 2-5x times the shareholder returns over the next 10 years. And here are 4 strategies that can help your company achieve consistent growth in customer value:.

Application Performance Monitoring (APM) is the process of setting SLAs for the various performance indicators of your applications along with monitoring and measuring those SLAs to provide the end-user experience that your company requires.

Real User Monitoring (RUM) has been providing valuable insights into real user experiences for many years. It’s not every day that we see a new player enter the market, but last week we did, and a very powerful player at that – Amazon. Real User Monitoring for Amazon CloudWatch was announced at AWS re:Invent 2021, adding to their existing suite of over 200 products and services. As you can imagine, our ears perked up at this announcement and we’re eager to take a look.

Here’s a myth that needs to be debunked – the cloud will take care of my performance problems! Our experience shows that cloud architecture usually introduces new layers of complexities that did not exist in the on-premises world. You need a modern AI-powered full stack monitoring solution to find the needle in the multi-layered haystack that is the cloud. Sometimes, it’s the cloud vendor who has to fix the issue.