With customers’ Microsoft environments becoming more sophisticated, the days of MSPs being hired to ‘just’ service an organization’s Microsoft 365 needs are long gone. Pre-pandemic, tasks typically revolved around new client setups, migrations, and updating existing Microsoft setups. It’s a different story now. MSPs are focusing their time on digital transformation, which means that more processes are needed to manage tenants. So, how can processes be more efficient?

Cyberthreats and cyberattacks continue to grow more advanced and complex, making them much harder to stop. In fact, a recent study showed that cybercriminals can penetrate an organization’s network and access network resources in 93 out of 100 cases. The odds of keeping cybercriminals away don’t look hopeful for organizations across all industries.

With the complex and chaotic nature of IT services, MSPs often stay ‘afloat’ by concentrating on day-to-day operations. In doing so, it’s easy to lose sight of the bigger growth opportunities. Scaling is a challenge many MSPs face. Some struggle to develop a clear strategy, while others don’t know the focus areas to help them succeed. If you’re not built to scale, you could miss out on opportunities to win market share.

IT assets are a crucial part of any organization, and IT asset lifecycle management of performance and efficacy throughout helps ensure smooth operations. Otherwise, you risk incurring significant costs from downtime, data breaches, and other issues.

There’s more to running a cloud service provider (CSP) business than simply offering an excellent service. Chances are, in time, you will want to grow and scale. However, for many, this is intimidating. Where do you start? How can you create sustainable profit? Even the most progressive CSPs face challenges; they haven’t just built a high-quality customer base out of thin air.

When you think of a network, what comes to mind? MySpace, Facebook, Instagram, TikTok… LinkedIn if you’re all business? No, no, no, not what I meant! Not social networks – IT networks. What comes to mind now? Switches? Access points? Firewalls? A score of ethernet cabling? For us too, the network symbolizes all the traditional things that Auvik helps IT teams around the world manage and monitor.

For managed service providers (MSPs), business revolves around their clients. Tasks like endpoint management, network monitoring, IT security enhancement, and SLA management are routine in the life of an MSP technician. Most standard tasks are handled through two major tools, namely remote monitoring management (RMM) and professional service automation (PSA) tools.

It’s common for an MSP to question the value of Microsoft Intune when it comes to managing their customers. There are a few common concerns that tend to come up, including the pricing structure and the lack of multi-tenancy. It’s also something new that the MSP and their staff may need to learn. With that said, is MS Intune bringing value to the MSP’s table? Is there some potential to be leveraged out of using Microsoft’s MDM as a managed service provider?

As MSPs begin to grow and mature their businesses, resource efficiency is a common area of focus. It makes sense: if you want to deliver the same high service level (or better) to more customers without making huge investments in staff and equipment, efficiency and standardization are clearly the way forward. Backup is an area that is especially ripe for improved efficiency for most MSPs.