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MSP

The latest News and Information on Managed Service Providers and related technologies.

MSP Sales: Close the Deal Every Time

Try Googling “Ways to up your sales game” and you’ll find thousands of articles from experts touting claims that their MSP sales process is best—with no shortage of buzzwords to hook you in. But in both selling to, and selling with, MSPs over the years, I’ve found that chasing buzzwords and buying into the latest craze both dilutes and compromises an authentic experience with a prospective customer, and the worst part is the customer can feel it the moment it happens.

MSP Sales Process Guide: Steps & Examples for 2023

Looking to launch or improve your MSP sales process for 2023? This guide covers examples and tips that will give you a massive jumpstart. On the face of it, now is a great time to be an MSP. The MSP market continues to grow every year — it’s expected to expand at a compound annual growth rate (CAGR) of 13.4% from 2022 to 2030 according to Grand View Research. That means plenty of new business and sales opportunities, right? Maybe. But for who?

Achieving Operational Excellence with N-able

After 20+ years as an N-able partner, Dave Brewer and BC Networks believe the operational excellence they've achieved sets them apart from other MSPs. Brewer sat down with N-able at Empower 2022 to talk about his journey with N-able, how his company uses N-central, SentinelOne EDR, and DNS Filter. Brewer also discussed what he thinks are the most important things for MSPs to look for in 2023 and why cybersecurity is such a high priority.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.

Future NetWings relies on ManageEngine MSP platform to simplify their multi-client IT management.

Debasis Meta, the director of Future NetWings SecureNet shares his thoughts on the MSP market and how ManageEngine MSP ecosystem allows him to easily manage his multi-client IT, with distinct data segregation and comprehensive data security. He explains the criticality of customer experience from the point of an MSP and how ManageEngine helps him achieve excellence in delivering exceptional customer service.

Endpoint Security Management Definition & Examples

From harmful malware attacks to data breaches, there are many problems that will arise if you don’t manage your endpoints. As a matter of fact, a report on endpoint security by Expert Insights states, “68% of organizations have experienced one or more endpoint attacks that successfully compromised data and/or their IT infrastructure.” Protect your organization from threats by learning more about and implementing endpoint security management.