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MSP

The latest News and Information on Managed Service Providers and related technologies.

Getting started with IT automation-an executive view

Having returned from our N-able Empower event in Las Vegas about a month ago from writing this, I was surprised at just how many attendees felt like they were not doing enough to automate their IT processes. I spoke to several IT leaders, business owners, presidents, and other executives and all of them were looking to do more with automation—many were even still trying to get to grips with the concept from a business perspective and start out on their automation journey.

Why Patch Management is Important for MSPs

Patch management has become an essential part of IT and a critical part of ensuring an enterprise’s safety and efficiency. Why are these seemingly trivial updates so important? In short, because companies without an effective patch management solution are at a massively increased risk of cyberattack. There are other reasons why patching hardware and software is important.

Shorten Recovery from Cyberattack with Cove's Standby Image

With a new standby image feature, N-able’s Cove Data Protection adds speed to the security, savings, and convenience of its cloud-first solution. You now have the ability to keep a local copy of your data on standby, shortening your time to recovery in the event of a cyberattack.

How to Sell Managed Services: Proven Tips

Many entrepreneurs hang their shingle without putting much thought into sales. They find out further down the road that sales is the heart of enterprise, and that it demands just as much preparation and planning as any other aspect of business. More often than not, an MSP who doesn’t plan ahead finds a great deal of difficulty growing once their referral business has inevitably run dry.

Why Cloud-First Data Protection is the best option for DPaaS

The MSP industry is facing and ongoing movement across customers’ transition to the cloud, the evolving threat landscape, and a skills shortage that seems to be more pronounced than ever. Consider these facts from Gartner: The threat landscape is also evolving as highlighted by some of the following statistics: Data protection is a service that managed service providers (MSPs) need to consider as critical.

How to stop Windows 11 update in the Registry and more

When I initially wrote my guide to blocking Microsoft’s auto-update to Windows 11—Windows 11: how to configure an auto-patch decline in N-central—I only had N-central partners and our N-central Patch Management in mind. However, after reading various other forums and discussions, I thought I’d take a more regimented approach to stopping or blocking Windows 11 from your machine.

Hybrid work - Part tech and part culture

Prior to the pandemic, the notion of hybrid work was foreign and in most cases was for the “exceptional situation”. There used to be a small group of remote workers who weren’t near the office, and the road-warriors who were rarely in the office. On average though, working in the office was the norm. Beginning in 2020, there were headlines, articles, research, and statistics on how hybrid work is here to stay.

Being Secure When Moving to the Cloud - N-able Chief Security Officer David MacKinnon - Empower 2022

When it comes to cloud adoption, the analogy Dave MacKinnon always use is that our networks used to be built like castles. We put all our servers and users inside, and we had big walls to protect everything. Today, we’ve shifted large parts of our businesses outside of these walls, and moved them to various cloud and SaaS providers. As a result, we no longer always have the knowledge or expertise to secure and protect them. So, a core part of the journey towards owning the cloud is understanding what you can do to help your customers secure all those bits that now lie outside the castle walls.

MSP Fails, and How to Avoid Them!

“All happy successful MSPs are alike—each MSP fail is a fail in its own way.” That IT spin on the Anna Karenina principle pretty much sums up what we’ll cover here (but keep reading, it’s good stuff!). To be a successful MSP, you have to nail the financial, marketing, customer service, and tech sides of the business. All successful MSPs are “alike” in that way. On paper, that sounds simple enough.