Patching is an essential function within any MSP or IT department, so maintaining a successful patch management process is a top priority for organizations. A patch management audit allows organizations to analyze and adjust their patching processes to make them more effective. Use this patch management audit checklist to evaluate and improve your current patch management process.

It’s the holiday season again, which means family gatherings, good food, and plenty of toasts. It also means a lot of online activity—buying gifts, getting promotional offers, booking deliveries—all of which mean a continuous flow of emails sent to your personal and business accounts. With so much going on, even experienced users can accidentally fall prey to one of the many “hooks” that cybercriminals are putting out there.

It’s a great time to be an MSP and almost 100% of MSPs think so. The managed services market in the U.S. was valued at $44.75 billion in 2020 and is expected to reach $72.88 billion by 2026. This growth was accelerated by COVID-19, when demand for cloud services and MSP solutions increased. The biggest challenge for MSPs is to channel this short-term boost and leverage it to achieve long-term growth and success.

I’m sure for most of you reading this, you are well aware of just how powerful PowerShell can be. Speaking with partners and prospects over the years who were either using or evaluating our software, I’d often get asked: “Can your products do X?”.

A help desk can be an important and essential component of a successful business. The HubSpot Annual State of Service in 2022 reports, “A remarkable 91% of respondents agreed with the statement ‘our help desk system increases productivity.” Not only do help desks provide service to organizations, they also deliver a lot of value. To capitalize on this value, businesses should look to increase help desk efficiency. One of the best ways to do this is to utilize help desk software.

IT help desk support has been a constant need in organizations from small businesses to enterprises. Then, the pandemic spurred an increase in demand for help desk employees, and the tried-and-true tactics and strategies that were previously used to hire in-house help desk employees don’t seem to work as effectively. Recruiting and hiring for these positions has been very difficult in the current candidate-driven market.

Microsoft has announced that Windows 10 21h1 will go in End of Servicing (EOS) on December 13, 2022, and a month later, on January 10, 2023, they will put Windows 8 in End of Life (EOL)—Windows 8.1 End of Life will also occur on the same date. What does this mean for you as an MSP or internal IT team… should you care? The short answer is “probably”.