Transforming IT Operations at a Large Public Sector Bank with HEAL
In today’s digital age, IT organizations face numerous challenges that can hinder their ability to provide seamless services. Common pain-points include frequent outages, unexplained end-user experiences, negative brand impact, unaccomplished business demands, and complex application environments. These issues are exacerbated by technology silos, an overload of alerts, inaccurate and prolonged root cause analyses, and inadequate current SRE/DevOps tools.