Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

Transforming IT Operations at a Large Public Sector Bank with HEAL

In today’s digital age, IT organizations face numerous challenges that can hinder their ability to provide seamless services. Common pain-points include frequent outages, unexplained end-user experiences, negative brand impact, unaccomplished business demands, and complex application environments. These issues are exacerbated by technology silos, an overload of alerts, inaccurate and prolonged root cause analyses, and inadequate current SRE/DevOps tools.

NYSE uses AIOps to identify problems faster and focus on innovation

The New York Stock Exchange relies on AIOps to extract crucial incident insights, allowing IT teams to focus on innovation instead of manually investigating alert data. Chuck Adkins, CIO, shares how an AIOps tool helps the NYSE save time and resolve problems instead of searching through alerts to find them.

How Mux cut metrics volume by 60%, increased retention times, and improved developer productivity with Grafana Cloud

Every time the platform engineering team at San Francisco-based startup Mux deploys new software, there are two must-have components: proper access controls and observability. But until recently, their observability stack left the team frustrated, reactive, and largely in maintenance mode.

How to Improve Operational Efficiency with COX Enterprises

At Cox Enterprises, employee experience has a direct connection to productivity. Technology errors, hiccups, and poor performance aren’t just frustrating, they can cause employees to disengage from their top priority work, slowing down crucial business projects. These problems impact employee satisfaction, retention, and turnover, creating reputational and financial risks that can hinder long-term success.

Confidently Shifting from Logs-centric to a Unified Trace-first Approach: Ritchie Bros. Journey to Modern Observability

Transitioning from a monolithic system to a cloud-native microservices environment, Ritchie Bros. sought to modernize their observability infrastructure to support the transition and fuel future growth. Ritchie Bros. has been a pioneering force in the auctioneering market for nearly 70 years, charting remarkable growth through a strategic mix of organic expansion and acquisitions.

Modern Observability in Action at the University of Oxford

The Bennett Institute for Applied Data Science at the University of Oxford is pioneering the better use of data, evidence, and digital tools in healthcare, policy, and beyond. The institute employs an open-source approach with its OpenSAFELY analytics platform, enabling high-impact research that yields actionable insights, drives innovation, and enhances lives globally.

Streamlining Billing Operations: MSP Transforms Billing and Service Management with Galileo

A large government-focused IT solutions provider faced a challenge after securing a lucrative contract with a massive government agency. The contract demanded detailed, usage-based billing calculations, posing a significant operational hurdle. Turning to Galileo proved to be the solution, allowing the provider to meet complex billing requirements, streamline operations, and ensure contract success.

Megaport Enhancing Connectivity in Adelaide

Learn how Megaport’s investment in one of Australia’s fastest-growing economies will transform the connectivity landscape. Adelaide, Australia is already known for great food, proximity to world-famous wineries, and a laidback lifestyle. But recently there has been an increased focus on business, with South Australia currently the fastest-growing economy of any Aussie state.

Industrial IoT visualization: Why United Manufacturing Hub chose Grafana to power its IIoT platform

Denis Gontcharov is a data consultant who helps aluminum smelters break down data barriers. For the past five years, he has supported the aluminum industry with IT and data services as an independent consultant. Denis also works as a Developer Advocate at the United Manufacturing Hub. Jeremy Theocharis is co-founder and CTO at United Manufacturing Hub. He is an expert in industrial IoT with over seven years of experience leading large-scale IIoT projects in various industries.