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pagerduty

APAC Retrospective: Learnings from a Year of Tech Outages: Reactive to Proactive

Jan 29, 2024 By Leigh Shevchik In PagerDuty
As we reach the end of our blog series on the occurrences in 2023 from the fourth installment of our blog series, Restore: Repair vs. Root Cause, the unavoidable truth is that incidents are a universal challenge for organisations, regardless of their scale or field. In the APAC region, there’s a noticeable increase in regulatory bodies imposing strict penalties on major companies for service failures.
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Question Time: GenAI for Customer Experiences | ServiceNow

Jan 29, 2024 By ServiceNow In ServiceNow
Yes, generative AI is a BIG deal. Brian Solis, head of global innovation at ServiceNow, shares how every organization is going to have to reimagine their business for an AI-first world. Plus, get some practical examples of how AI can improve the customer experience (like giving people what they want before they even know they want it!). Take Brian’s advice and allow your curiosity to run wild — reply in the comments with creative ways you plan to use #GenAI.
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Question Time: GenAI for Developing on the Now Platform | ServiceNow

Jan 29, 2024 By ServiceNow In ServiceNow
Sometimes you have to see it to believe it. That was the case for Tom Freeman, a self-proclaimed generative AI skeptic and director of technical marketing here at ServiceNow. Tom sits down to answer questions about how genAI will impact developing on the Now Platform, the value of our large language model, and what’s coming next in this space. See it to believe it.
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Question Time: GenAI for IT | ServiceNow

Jan 29, 2024 By ServiceNow In ServiceNow
The consensus is in: Generative AI is a game-changer. Rajeev Sethi, VP of digital technology and emerging technologies at ServiceNow, discusses how genAI can improve KPIs across the business from employee satisfaction to mean time to resolution (MTTR). Now, we turn the question to you — what are some ways your workplace is using generative AI?
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Question Time: GenAI and the Future of Work | ServiceNow

Jan 29, 2024 By ServiceNow In ServiceNow
AI isn’t new to ServiceNow — we’ve been innovating in the space for nearly a decade. ServiceNow’s Chief Transformation Officer Kelley Steven-Waiss shares how generative AI will help employees focus on the work that matters most, get the right insights, and take the right actions. Watch until the end for her personal favorite way to use Now Assist. Now it's your turn in the hot seat — Have you discovered any innovative uses of AI at work? Drop your knowledge in the comments.
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Infraon

MSPs and AIOps: How to get the best of both worlds

Jan 29, 2024 By PRAVEEN SINHA In Infraon
MSPs and AIOps, how can we combine both to get the maximum positive result out of any situation? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone is no longer sufficient to monitor, manage, and troubleshoot this ever-evolving landscape.
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Reliability At Your Fingertips | Squadcast

Jan 29, 2024 By Squadcast In Squadcast
Reliability Automation Platform from Squadcast! Squadcast helps global teams streamline Incident Management with a unified platform for on-call and incident response. We help teams at over 500 businesses around the world to automate tasks, get notified of critical events, and work together to resolve incidents and minimize impact to business. Key Features of Our Reliability Automation Platform.
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opsmatters

Key Advice for Those Venturing into Trading

Jan 28, 2024 By OpsMatters In OpsMatters
Trading in financial markets has always held a strong allure for those seeking to take control of their financial future. The promise of significant returns and the potential for independence draws many individuals to explore the world of trading. However, it's essential to approach this endeavor with caution and a thorough understanding of the risks involved. In this blog, we'll delve into key advice for individuals venturing into trading, covering crucial aspects such as understanding the basics, emphasizing risk management, developing a trading strategy, utilizing technology and tools, and the importance of continuous learning and adaptation.
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