Operations | Monitoring | ITSM | DevOps | Cloud

GenAI for customer support - Part 1: Building our proof of concept

Welcome to the Inside Elastic blog series, where we showcase Elastic's internal operations solving real-world business challenges. This specific series will shed light on our journey to integrate generative AI into our customer success and support operations, providing you with a behind-the-scenes look at our process. We’re blogging about this capability as we’re building it, and we’re excited for you to join the ride!

Kaspersky Labs Banned in the US: Do This NOW

The US government has recently banned Kaspersky antivirus software. Starting September 29, selling the Russian firm's products or providing updates to any existing installations within the United States will be illegal. So, it'd be advisable to start searching for an alternative. Keep in mind that it should offer you similar capabilities, be in compliance with your business regulations, and fit into your IT budget.

Redis is No Longer Open Source. Is Valkey the Successor?

Redis is no longer open source. In March 2024 the project was relicensed, leaving its vast community confused. But the community did not give up, and started work to fork Redis to keep it open. On my recent OpenObservabilty Talks episode, I delved into Valkey, a prominent fork of Redis.

Monitoring as Code and Checkly Listed in the Gartner Hype Cycle for the Second Consecutive Year

I'm excited to share that Gartner has included Monitoring as Code (MaC) as an emerging practice to their Hype Cycles for SREs again, the second year in a row. Since we founded Checkly, our vision has been that monitoring should sit in your repository, be codified, and scale with your software development. There is no alternative to MaC as it allows your engineering team(s) to work together, create and maintain checks, and ultimately own their monitoring.

Improved OpenTelemetry & Node Support in JavaScript v8 SDK

As first announced during Sentry Launch Week, we have been working on shipping a major release of our JavaScript SDKs. This update makes getting started with Sentry JavaScript SDKs (even more) straightforward. This release broadens the number of frameworks and libraries where we provide automatic instrumentation, meaning you can access telemetry data in Sentry on day one, without configuration.

How to Improve Your Service Reliability with ilert Status Pages

According to the Uptime Institute, during the last year, the number of IT incidents slowly declined while the average cost of every incident grew. As dependency on digital services increases, the cost for ⅔ of all outages exceeds $100,000. Stakes are rising, and more and more companies are investing in proactive incident management.

Managed Apps on Public Cloud: Why Operations Matter, Part I

You might be tempted to think that running an app on a public cloud means you don’t need to maintain it. While that would be wonderful, it would require help from the public cloud providers and app developers themselves, and possibly a range of mythological creatures with magic powers. This is because any app, regardless of the infrastructure on which it runs or its output, requires maintenance in order to yield accurate and reliable outputs.