Understanding how groups and users respond to incidents is vital to refining and improving your incident response processes. Our user and group performance reports help admins visualize the way people in their organization handle notifications for alerts and incidents. These reports can be used to review performance data over a specific amount of time, allowing you to clearly analyze trends and changes, and identify groups that may be inundated with alerts, or users who may not be available when expected.

Incident notifications are always time sensitive, so it’s crucial that teams and resolvers are set up to receive them. When an alert is sent to a group you belong to that uses failsafe devices, you can still receive the notification even if you don’t have any devices with an active timeframe. You can choose which device is used as a failsafe, giving you an extra layer of reassurance that you’ll never miss an important notification when it matters.

To know how disruptions to one service might affect other services in your digital environment, it’s important to have a record of how applications and technical services connect within your architecture. Service dependency maps in xMatters define and visualize relationships between your services, so you can instantly see whether a service is impacted by any active incidents, and how that incident impacts other services. Dependency maps can be expanded to show additional upstream and downstream services and help identify a potential root cause.

To help mitigate and resolve incidents even faster, our AI-powered incident insights provide immediate and actionable suggestions during the response process and provide additional context during post-incident reviews. From the Insights panel, you can easily review suggested resolvers and information about similar incidents that may help with the resolution process. To help further speed things up, when an insight is more likely to help resolve the incident, it's displayed as a popup in the Incident Console.