Before you can choose the proper tools for your organization, you have to understand its essential business processes. Once you know an essential business process, you can review software applications that will help make your organization more efficient and accurate. Unfortunately, many organizations do not understand their essential business processes. This makes it nearly impossible for them to streamline their organizations, which puts them at a disadvantage in the marketplace.

Maintaining IT infrastructure is a consistent challenge for system administrators, site reliability engineers (SREs), supporting developers, and technicians. Several factors can impact system performance, cause outages, or impact customer experience. On top of that, not all incidents are created equal. The impacts and severity of a system outage affecting 10% of your users are different from an outage impacting 90%.

What are the keys to building software development security into the early stages of product development? And what are the costs of ignoring security? In this article, xMatters Product Manager Kit Brown-Watts provides his insights on the matter. Every investment decision comes with trade-offs, usually in the form of cost, quality, or speed. The CQS Matrix, as I like to call it, captures the dilemma most product people face.

It’s National Cybersecurity Awareness Month, and as a Cybersecurity Awareness Month Champion Organization, xMatters is proud to be actively participating. Since the National Cybersecurity Alliance started this initiative in 2004, the number of devices connected to the internet and the amount of time we spend interacting online has increased exponentially. The impact on our lives is so massive that it’s become hard to imagine what life would be like without our devices.

Companies moving their applications and services to the cloud is nothing new, but doing business there requires a solid cloud migration strategy. The list of things to consider is longer than you might think. Fortunately, xMatters has done it successfully and has helped its own customers move to the cloud too. In this article, Product Marketing Manager Erin Jones gives a checklist you can use to get your cloud migration right.

The perfect incident management checklist doesn’t need to be a fantasy. In fact, it shouldn’t be! The perfect incident management checklist should cover several topics, be broken down into bite-size sections, and help team members quickly identify tasks that fall under their responsibility. We asked our experts what should be included in the perfect incident management checklist. Here are their answers.

As business systems grow to encompass more locations, tools, and organizations, defining processes that keep pace with these changes can’t be left to a hodgepodge of disconnected programs—or worse, manual implementation of paper documentation. You need to automate. Automation within businesses first arose in the 1960s, alongside resource planning systems.