Operations | Monitoring | ITSM | DevOps | Cloud

SysOps teams know how crucial observability is to maintaining around-the-clock infrastructure health. And while HAProxy already provides reliable logging and stats (for diagnostics and monitoring), what if you could supplement those with a real-time alerting system? That idea inspired our initial inclusion of mailers in HAProxy. Since then, users have been asking for deeper mailer customizability—and we’re thrilled to deliver that with Lua-based email alerts in HAProxy 2.8.

Cloud computing is no longer the future; it’s our reality. This means that the decision to move ITSM to the cloud isn't just an option. It's a strategic necessity. For business and IT leaders in the early stages of this transformation, understanding the benefits of cloud-based ITSM is pivotal. Here are five advantages that this shift can bring to your organization.

For a Managed Service Provider (MSP) to grow, it must win new customers. However, each new customer brings more devices and users that require management, incident ticket resolution, and provisioning. If the above is actioned manually, an MSP requires dedicated staff to handle the new clients’ users, devices, resolve tickets and requests. Bearing in mind, each staff member can only support a certain number of users and devices.

This post was written by Talha Khalid, a full-stack developer and data scientist who loves to make the cold and hard topics exciting and easy to understand. No one has any doubt that microservices architecture has already proven to be efficient. However, implementing security, particularly in an immutable infrastructure context, has been quite the challenge.

Edge computing and fog computing are technological advancements gaining traction in a hyper-connected world. Being close to the source, edge computing enables data collection and processing at the fastest possible speeds. Instead of sending all the data to a remote cloud location through the internet with latency, edge devices store and process most of it onsite and pass the heavy lifting to the central cloud to achieve the quickest turnaround.

The pandemic has exacerbated the staff shortage in healthcare, placing a disproportionate burden on the industry, and underscoring the significance of effective resource scheduling. While resource scheduling encompasses the allocation of healthcare staff and physical resources and assets, in this blog, our primary focus will be on healthcare staff. Resource scheduling plays a vital role in ensuring the smooth operation of healthcare facilities.