Operations | Monitoring | ITSM | DevOps | Cloud

Building automated workflows that adapt to real-world complexity can be a challenge. As systems scale and scenarios multiply, teams often end up hardcoding endless logic branches just to handle every potential outcome. That’s why we’re introducing Bits Agent Builder, a powerful new tool that lets you create custom AI agents that are fully hosted by Datadog.

You get an infrastructure alert. Something's off, so you task your agent to investigate, and it ends up grepping through the logs. You both wonder if there's customer impact. There’s a simple rule: AI agents in the incident loop are only as good as the signal you feed them. And logs alone aren't a great signal.

Enterprise IT was built for a more predictable workplace, where support began when an employee reported a problem and IT worked backward from the details they could provide. That model made sense when devices, applications, and ways of working were easier to control. Today, the digital workplace moves too quickly for IT to rely on reported issues alone. By the time a ticket appears, employees may have already lost time, worked around the problem, abandoned the tool, or turned to an unmanaged alternative.