Operations | Monitoring | ITSM | DevOps | Cloud

AI in Customer Service: The Future of Support - Infraon

Discover how Artificial Intelligence (AI) is revolutionizing customer service in this exciting YouTube video! From AI-powered chatbots offering instant assistance to virtual customer assistants providing personalized recommendations, AI is transforming the way businesses deliver support. Join us on a journey through the cutting-edge examples of AI in customer service, where we explore sentiment analysis to gauge emotions, predictive analytics for proactive issue resolution, and speech recognition enhancing call center operations.

How To Increase Revenue and Protect Your Business from Internet Disruptions with IPM

Over the last few months, we’ve been analyzing the thought-provoking findings of a recent study conducted by Forrester Consulting. This study illuminated the notoriously challenging-to-measure financial impact of Internet disruptions on eCommerce companies.

This Month in Datadog: DASH 2023 Recap, featuring Bits AI, Single-Step APM Instrumentation, and more

Datadog is constantly elevating the approach to cloud monitoring and security. This Month in Datadog updates you on our newest product features, announcements, resources, and events. This month, we’re recapping DASH 2023..

The Impact of Network Topology

When it comes to arranging your network architecture, there are different methods to consider, each with its own pros and cons depending on your business needs. The way you design your network can improve connectivity for data sharing or increase security. This arrangement of components and their proximity to each other is known as network topology. In this article, we’ll explore network topology, different types of topologies, and how they impact speed, reliability, security, and other functions.

LogicMonitor Envision Dexda Demo

Watch this demo video to learn about our latest offering in AIOps, Dexda. Dexda ingests events from LogicMonitor Envision and seamlessly transforms them into episodes. Advanced machine learning techniques automatically identify features in the alert data to correlate the disparate alerts into connected insights based on time, resources involved, environment, and other significant features of the enriched alert data.

More Reliability, Less Firefighting: How to Build a Proactive Reliability Program

Does it feel like your team spends all its time putting out incident fires? Change the story with a proactive reliability program that actively improves reliability. Join reliability expert and engineering leader Jeff Nickoloff for a webinar that lays out the common traits for successful reliability programs so you can build more reliability and spend less time firefighting. You’ll also get a downloadable checklist worksheet to help you create and evaluate your reliability program.

Log Data 101: What It Is & Why It Matters

If you mention 'log data' at a crowded business event, you'll quickly be able to tell who's in IT and who isn't. For the average person, log data is about as thrilling as a dental appointment or reconciling a years-old bank account. At the mere mention of log data, their eyes glaze over as they search for an escape from the conversation. Conversely, IT professionals' eyes light up and they become animated when the topic of log data arises.