Operations | Monitoring | ITSM | DevOps | Cloud

A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel accessibility, structured knowledge management, etc.

Just because your network is "UP," doesn't mean it’s working well! Network issues like choppy VoIP, jerky video calls, and network and application slowness issues can affect your business in drastic ways - which is why it’s important to know how to identify network issues for network performance troubleshooting. There are many problems that can affect network performance, and some of them are very complex to identify and understand.

Kubernetes is the leading container orchestration platform and has developed into the backbone technology for many organizations’ modern applications and infrastructure. As an open source project, “K8s” is also one of the largest success stories to ever emanate from the Cloud Native Computing Foundation (CNCF). In short, Kubernetes has revolutionized the way organizations deploy, manage, and scale applications.

The needs of observability workloads can sometimes be orthogonal to the needs of compliance workloads. Honeycomb is designed for software developers to quickly fix problems in production, where reducing 100% data completeness to 99.99% is acceptable to receive immediate answers. Compliance and audit workloads require 100% data completeness over much longer (or "infinite") time spans, and are content to give up query performance in return.

A leading mobile communications company, based in South Africa, had big plans for its growth in the upcoming months. To ensure customer loyalty as they continued to grow their subscribers, they had to make sure their networks evolved while maintaining performance. That meant the organization’s IT and network teams needed a way to support business goals for growth with their existing capacity.