Operations | Monitoring | ITSM | DevOps | Cloud

System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.

A trace is the end-to-end journey of one or more connected spans and a span is an operation or “work” taking place on a service. So when it comes to debugging a performance issue, being able to pick out slow spans out of a line up is the fastest way to seeing the root cause and knowing how to solve it. Suspect Spans surfaces a list of spans that correspond to where the most time in a transaction is spent.

So, you’re thinking about replacing your current backup solution. Well, before you start requesting price quotes and comparing feature matrixes you should understand that a change can have both short-term and long-term impacts. The extent of the impact depends on several factors, including why your clients need backup, how those backups are being performed, whether they have ever experienced data loss, and how long they need to retain backup data.

Our Rails/Rack customers may notice that we now install Node.js v16 when creating new servers. We typically keep this version as stable as possible to avoid breaking older applications. However, if you need a newer or older version to be installed, you can always specify the node.js version in your manifest!