Operations | Monitoring | ITSM | DevOps | Cloud

AI's Dark Side: Crafting the Perfect Phishing Email

Phishing just got an upgrade. In this clip from our Fireside Chat, Oliver Spence breaks down how attackers are now using AI to write perfectly-toned, convincing phishing emails — and even mimic voices for vishing attacks. No more broken English. AI voice cloning is here. Phishing emails are getting harder to spot. This is how AI is quietly changing the game on the offensive side — and why businesses need to rethink their everyday defenses.

Reduce the impact of hybrid cloud incidents with AI-powered ITSM

Hybrid and multicloud IT environments have become standard for enterprises, and with good reason. These environments offer greater flexibility, improved resilience, and optimized performance by allowing organizations to leverage the best features of multiple cloud providers while maintaining the security of on-premises infrastructure.

Why Internet Performance Monitoring is Non-Negotiable for Today's Websites and Apps

IT organizations are challenged with too many war rooms where the best people in the team waste time looking for the root cause of an issue. It’s not like we don’t have enough tools or that we are not leveraging AI. Why is everything ‘green’ while users are reporting issues? Are we simply looking in the wrong place?

How to Use MySQL Performance Analyzer

If you're dealing with slow MySQL queries and wondering why your database performance is lagging, you're not alone. MySQL performance analyzers are key tools for pinpointing bottlenecks, optimizing queries, and ensuring your databases stay efficient and responsive. Let’s explore how these tools can help you keep things running smoothly.

A Comprehensive Guide to Monitoring Disk I/O on Linux

In a Linux environment, understanding how your storage devices perform can mean the difference between a system that flies and one that crawls. Whether you're troubleshooting performance issues or fine-tuning your server setup, getting familiar with Linux disk I/O statistics is an essential skill for any tech professional. This guide breaks down everything you need to know about Linux disk I/O stats - from basic concepts to practical monitoring techniques that you can implement today.

Assist 2.0: The New Era of DEX for Everyone

For many years, I've spoken with power users in IT departments who love the insights they get from Nexthink. They can run complex queries, create dashboards, drill down into the network view, or implement new automations across thousands of digital workplaces. I've also noticed that these same teams have increasingly asked us to share the power of Nexthink with other IT functions, HR teams, or even employees.

What Are SOAPs? De-Mystifying Service Orchestration and Automation Platforms

A Service Orchestration and Automation Platform brings together several core automation capabilities—workflow orchestration, workload scheduling, and resource provisioning—into a single, policy-driven platform. The goal is to provide end-to-end automation across hybrid infrastructure, applications, data pipelines, and services.

From AI-pocalypse to AI-driven Resilience: 4 Lessons from The Last of Us

Critically-acclaimed TV show The Last of Us is back. As a huge fan, I find striking parallels between the series’ post-apocalyptic environment and modern digital operations. Just as Ellie and Joel’s (the main characters) world was fundamentally changed by an unstoppable force of nature, today’s operations are being radically transformed by increasingly complex, interconnected systems, and the power of AI and automation.