Operations | Monitoring | ITSM | DevOps | Cloud

Having enough time available is a struggle we all experience. Technological innovations enable us to develop and deploy software at lightning speed: Sometimes we can push more to production than our organizations’ IT environments can handle. At the same time, we want to increase customer satisfaction by reducing downtime. But how are you going to keep customer satisfaction rates high if a large majority of incidents are caused by changes?

Consider what happens if digital apps or services go down. Companies lose revenue, decrease productivity, compromise customer loyalty and the list of repercussions goes on, depending on the business. Indeed, modern business continuity is contingent on a well-functioning suite of consumer and commercial apps and services.

Investments in cloud computing services have steadily increased over the past few years, largely a result of the rise of the digital workplace and the challenges brought on by remote and hybrid work. But there’s another reason businesses are investing more money into cloud solutions: driven by the chip shortage and subsequent hardware crisis, businesses are looking to build their digital resilience.

In honor of World Password Day, we asked our Head Nerds for their top password-related tips and thoughts. One thing they could all pretty much agree on is that passwords shouldn’t be replaced, but that they should be supplemented with MFA. Here’s what else they had to say.