IT organizations are challenged with delivering quick, effective resolution to customers’ database, hardware or software downtime issues. Contractually binding service-level agreements (SLAs) place further pressure on IT engineers to accelerate incident resolution time and minimize downtime. Though engineers are obligated to meet their SLAs, they are unable to do so without the help of an automated alerting system.
Grafana is as open source analytics and interactive visualization application. You can connect different data sources to display chart and graphs or even trigger alerts. Wouldn’t it be great to add information about SIGNL4 alerts or about who is on call as part of your dashboard? In this case you immediately get an overview about open, acknowledged, and closed alerts per category. Of you can see wo it currently on duty. Here is an example with a who-is-on call, and an alert overview panel.
“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch, Product Owner Monitoring, Debeka
While more businesses are moving their apps to the cloud, they must also ensure that cloud-based services such as Amazon Web Services (AWS) and other resources remain available. So, how can you make sure these cloud services aren't turned off? You can accomplish this using a tool like Amazon CloudWatch, which monitors applications. What is AWS CloudWatch will be the subject of this article.
WALTHAM, Mass., Nov. 3, 2021 — OnPage Corporation, a Boston-based incident management company, today announced the availability of new integrations with leading single sign-on (SSO) solutions Okta and OneLogin. The latest integrations allow for a secure authentication process when users log in to the OnPage system using their SSO account credentials.