IT Operations has a wide spectrum of roles and responsibilities. The positions range from level 1 (L1) operators to Site Reliability Engineers (SREs) and everything in between. L1 operators, for example, are (often) almost exclusively reactive. They feed off the constant stream of incidents reported by clients and events that are reported by monitoring and alerting systems. This is in contrast to SREs, who work at the other end of the spectrum.
In the IT world, application service providers (ASPs) build customer trust by ensuring the continuous, uninterrupted availability of their services and software. Service availability allows customers to operate normally and generate revenue without being directly impacted by their providers’ system failures. Though providers work to ensure system uptime, they are often challenged by unexpected technical issues that impact customer-facing systems.
In this article, we’re going to explore key reasons why companies need status pages. We’ll also dive into the components of an accurate status page that does its job well. This will make it easier for you to set up your own status page, even if you’ve never done it before.
The managed security services market is booming. Coming in at $22.8 billion in 2021, it is projected to nearly double in just five years and grow to $43.7 billion by 2026. Moreover, cloud-based managed security services are poised to be the major growth driver for the broader MSP market, coming in at $219.59 billion in 2021, and expected to reach $557.10 billion by 2028. As we can see, providing robust security services is a key competitive differentiator for the lucrative MSP market.
The holiday season is here, and global retailers are prepared for the biggest retail event of the year. The decrease in new COVID-19 cases, coupled with a rise in vaccination rates, provides a glimmer of hope for shoppers looking to spend for friends and family. Holiday spending is expected to break previous records this year, growing up to 10.5 percent over 2020.
They are like 5 stages of an incident: 1. Assess impact 2. Inform customers (statuspage) 3. Identify the issue 4. Mitigate the issue 5. Resolve the incident Then there’s followup and further work. Also important to note that (2) should be ongoing as you progress. Updating the status page should be done within reasonable periods – e.g. every 15-20 mins unless you specify otherwise.
Adaptive Alerts is a new feature from Rollbar that adds to our reliable, informative and actionable alerts about unexpected issues in monitored applications and services. Adaptive Alerts uses anomaly detection to learn the standard behavior of enterprise applications, and alerts developers about atypical exception rates, reducing unwanted noise.
