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Alerting

5 Steps to Building a Robust Incident Response Plan for your MSP

Today’s organizations face ransomware, malware, and other cyber attacks, and managed service providers (MSPs) need an incident response plan (or “IRP”) to mitigate against these threats. In a recent survey of 200 MSPs, 74% of respondents said they have suffered a cyber attack, and 83% noted their small and medium-sized business (SMB) customers experienced one as well. Yet, with an incident response plan (IRP), MSPs can protect themselves and their customers against cyber attacks.

2020 Year in Review: OnPage Continues to Grow Despite the Pandemic

2020 was an unpredictable year that presented several challenges, such as the outbreak of the coronavirus (COVID-19) pandemic. As part of the “new normal,” the world has adopted infection prevention procedures. The 2020 calendar year was defined by face coverings, constant sanitization and physical distancing. At its core, the year was an exhausting, surreal 12-month period for many.

A Corporate Status Page: Your IT Department's 'Must Have' Tool in 2021

If 2020 taught us anything, it is that a corporate Status Page is an IT ‘must have.’ With this one solution, IT leaders are able to address new challenges of remote work teams, as well as traditional issues — like high IT support costs, employee productivity, stakeholder transparency and IT team efficiency. 2020 was a year marked by the ‘virtualization’ of nearly every aspect of life.

Anodot Tutorial: Introducing Business Impact Alerts

Now there’s an easy way to measure the business impact of every incident. Anodot lets you set a monetary value for each measure you monitor. Once you set the Impact Value, future alerts will show you how much the anomaly has cost you thus far. Anodot is the only monitoring solution built from the ground up to find and fix key business incidents, as they’re happening. As opposed to most monitoring solutions, which focus on machine and system data to track performance, Anodot also monitors the more volatile and less predictable business metrics that directly impact your company’s bottom line.

Simple Network Management Protocol (SNMP) is Still Relevant

Simple Network Management Protocol (SNMP) is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. SNMP exposes management data in the form of variables on the managed systems organized in a management information base (MIB), which describe the system status and configuration.

Good Catch: Customer Experience Monitoring

As the customer experience has moved almost entirely online, finding and fixing issues before they impact your conversions, retention, and revenues has become an increasingly complex task. In this article, two real-world examples are presented from the gaming and eCommerce industry that showcase the limitations of static thresholds and the impact that has on customer experience.