Operations | Monitoring | ITSM | DevOps | Cloud

Enterprise Alert offers the ability to get in touch with your users multiple ways to help you fit your business needs. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We want to ensure that you and your users have the abilities needed to handle any situation that may arise.

Honeycomb is an application monitoring tool that helps DevOps and SRE teams to operate more efficiently by offering rich observability solutions and intuitive team collaboration. It helps understand complex relationships within your distributed systems and troubleshoot issues accordingly. Squadcast is an end-to-end incident response tool. Built with an SRE mindset, it streamlines all the incident response activities.

Salesforce Cloud is one of the leading cloud-based customer relationship management (CRM) solutions. It provides a shared view of your customers and their relationship with the business. With Salesforce Cloud, users can automate service processes and streamline workflows. Squadcast is an end-to-end incident response tool. Built with an SRE mindset, it streamlines all the incident response activities. Squadcast aligns your teams towards a common organizational goal of better reliability.

A few months ago I wrote about sending notifications to Rocket.Chat. While that messaging tool is quite powerful, one may also prefer to keep it simple. So let’s also address the good old IRC.

Our interim update from March 15 adds important security features to call forwarding to on-callers. Three new settings have been added for call routing numbers.

Ever wonder what your application looks like from the “outside in”? Synthetic monitoring can give you a global overview of your application from your customer’s point of view, observing how systems and applications are performing by simulating the user experience. One tool to help achieve this is the Synthetic Monitoring app, which is a blackbox monitoring solution available in Grafana Cloud. You can use Synthetic Monitoring to monitor your services from all over the world.

Handoff communication occurs when a patient is transitioned from one care setting to another. Communication is central to handoffs, and clinical staff are expected to share comprehensive details about the patient’s health to the next care provider in charge. During handoff, sensitive information is passed in real time to another care provider during changes in shift or care setting.