Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

November 2021 Update - Improved incident response with team escalation and more

Our November update introduces new team settings and, along with them, entirely new options for escalating Signls. This will allow you to make your incident response even more reliable. One application is to create a ‘managers on duty’ teams with full duty scheduling capabilities and escalate missed Signls to such 2nd level response team. As always, you can find all the details in this article.

How they SRE: Insights from the Cloudflare SRE team

Cloudflare is a global cloud services provider that is based all over the globe, from San Francisco, US to London, England to Sydney, Australia. Their mission, as stated front and center on their homepage, is to help build a better Internet. While that may read like hyperbole, their numbers are impressive - Cloudflare has over 126,000 paying customers and 95% of Internet Users in the developed world are within 50ms of their network.

How UK Healthcare Reduced Incident Response Times from Minutes to Seconds - xMatters Demo

When there's a high severity incident at a hospital, it could be a life or death situation. So how do you get in contact with the right doctors and clinicians in such a busy environment when tensions are running high? Join Glenn Steketee, Technology Service Analyst at UK Healthcare, Sonu Sekhon, Customer Success Manager at xMatters, and Will Derksen, Product Advocate at xMatters, to discuss how xMatters reduced incident response times from minutes to seconds.

What's New in xMatters: The Ninja Release

Get ready for something exciting coming your way! xMatters latest release, Ninja, is on the horizon and will be available in production next week. Named in honor of the classic video game Ninja Gaiden, this latest batch of xMatters updates is sure to pack a punch — pun definitely intended. This release rolls out exciting new features like an intelligent Service Dependencies map and integrations with the broader Everbridge platform, among many other things.