We’re proud to introduce our latest addition to iLert’s advanced reporting capabilities. On-call reports give on-call engineers and managers insights into all-things on-call and report three metrics: The data can be filtered by data range and schedules. If a user is on two or more schedules at the same time, that time is counted once. This information can be used in various ways.

If you’re like us, you’ve been binge-watching a lot of shows over the past few months. That got us thinking—do you ever consider your company's problem resolution process to feel like an episode of one of your favorite shows? We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows. Here are the results. We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows.

Business continuity has become a key priority for most management teams and their IT associates. Every single minute lost in downtime can result in potentially bloated overheads and reduced revenues. That said and done, no matter how well-engineered the network is, there will be some issues and problems in its due course of operations. ITIL broadly defines an incident as an unplanned incident that interrupts a service or has the potential to interrupt service if not addressed immediately.