Every team has their experts. Maybe you’re the expert for a segment of your team’s applications—the person who’s always called when there’s a problem or when something unexpected happens or when things just look “weird” and the solution isn’t simple. Maybe there’s two of you or even, if you’re lucky, three!

Most enterprises today are in the stages of a hybrid cloud migration, and no matter how they view this migration or implement it, the challenges they face are fairly common across the board. Does that mean there are common best practices for a hybrid cloud migration, and if so – what are they? Join us in a CTO Perspective discussion with Scott Stradley, Field CTO at BigPanda. Lean back and watch the interview, or if you prefer reading, take a few minutes to read the transcript.

According to a recent report by IBM, the damage caused by major IT incidents is greater than ever. An incident that results from a data breach will cost the organization an average of $3.86 million, with the average time to breach containment coming in at 280 days! And according to the ITIC, hourly downtime costs come in at over $300,000, with some at even $1 million per hour.

Artificial intelligence for IT operations (AIOps) means a lot of different things to a lot of different people, so a definition of what it is and what it does is difficult to nail down. In an age where digital acceleration is priority zero, companies are evaluating cultural shifts towards new operating models like service ownership to unlock efficiency in a complex world of hybrid cloud environments, AIOps emerges as an attractive potential investment to solve central IT aches and pains.

Ease of use and outstanding user experience have always been a top priority for us, and we consider them to be a key factor in our success. Recent years have seen enterprise customers also looking for a self-service, low-friction user experience – and part of that includes access to extensive educational content, for all the stages of the product onboarding process and all levels of usage.

As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated.

Who else is glad that 2020 is almost over? We’ve had one of the most difficult years in recent history. With everything going on, it’s been difficult to think further than a few days out, much less into the new year. But, we’re hopeful that 2021 will be a better year for everyone. And we’re predicting some exciting things in the future for SRE.