Creating software products without DevOps and DevOps tools is nearly impossible today. Unless you are a huge fan of buggy code and chaotic version deployments. Development Operations professionals, combine IT, QA, infrastructure, and even some development tasks in their work. Devops are increasingly important members of any R&D department aiming to efficiently produce and deploy software products.

Extended Detection and Response (XDR) is a new security technology that promises to change the way security organizations operate, and introduce important efficiencies to day-to-day processes. In particular, XDR is expected to have a huge impact on incident response teams. In this article, we’ll explain the basics of XDR, show how it addresses incident response challenges, and how it can transform traditional processes in the SOC.

As we look ahead to 2021 and beyond, we can expect no shortage of opportunities to re-think IT for this era where digital infrastructure is critical to the survival of every business.

Whether you’re deciding on follow-up items for a postmortem, submitting a request-for-comments for review, or creating an executive report, making sense of all the available data and collaborating with others to tell a clear, data-driven story can be difficult. When there are multiple stakeholders and teams working together, it can be hard to manage the back-and-forth process of feedback and revision to ensure you have up-to-date information.

This is the first in a series of interviews with experts about reliability, incident response, and related topics. Jeff Smith has been in the technology industry for over 20 years, oscillating between management and individual contributor. Jeff currently serves as the Director of Production Operations for Centro, an advertising software company headquartered in Chicago, Illinois. Previously he served as the Manager of Site Reliability Engineering at Grubhub.

Blameless Incident Management is a tool for managing production incidents. However, it can support many different use cases due to its flexibility. Here at Blameless, we try to “dogfood” our product as much as possible. So we’ve taken to using the IM feature for many other aspects of our daily work, not just system outages. One use case that I’m particularly fond of is using the tool to drive alignment and collaboration around long-term infrastructure projects.

Are you wondering what it takes to become an SRE from a SysAdmin background? Our latest blog, covers the growth areas and technical skills needed to successfully transition to an SRE role. The last decade has seen widespread adoption of SRE practices based on the best practices laid out by Google. Many SysAdmins have observed this trend and are now evaluating becoming SREs. Which gives rise to the question how much of a skills overlap is there between an SRE and a SysAdmin?

Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer service teams towards operational excellence with a focus on customer advocacy and engagement. As more companies embrace the cloud and digital-first operating models, customer service organizations are finding they need to be more proactive in order to create great customer experiences.

Our December update lets it rip once again: From now on, you can create and manage multiple teams in your SIGNL4 subscription. For this purpose, we have also added a new user role and enhanced our web app. This makes it much easier to centrally manage multiple departments in your organization. Creating, setting up and supporting these departments or teams thus becomes a breeze. All details can be found in this blog article.

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