Operations | Monitoring | ITSM | DevOps | Cloud

Worldwide businesses and their technical resources use G2, the leading business solution review platform, to analyze software, gather user feedback, and make informed decisions about technology. Although we value all the recognition we’ve earned on G2 over the years, there’s one that always stands out and makes us feel extra proud of what we’ve accomplished so far.

Shoreline is an incident response automation service that enables DevOps engineers and site reliability engineers (SREs) to quickly debug and remediate issues at scale and develop automated routines for incident management. Using Shoreline’s proprietary Op language, customers can run debug commands across all their hosts simultaneously and then deploy custom scripts via Actions to trigger automated remediations.

Welcome to our final post in our EI Architecture Series on Intelligent Alert Grouping. I hope you’ve enjoyed this series, and if you’d like to take a look at any of our prior posts, please use the ei-architecture-series tag. Let’s take a moment and recap everything we’ve learned.

Episode 4, Mooving to… Successful Engineering in the Remote World offers a unique perspective on work-life balance and expectations.

Here at incident.io, we provide a Slack-based incident response tool. The product is powered by a monolithic Go backend service, serving an API that powers Slack interactions, serves an API for our web dashboard, and runs background jobs that help run our customers incidents. Incidents are high-stakes, and we want to know when something has gone wrong. One of the tools we use is Sentry, which is where our Go backend send its errors.

The cloud is easy and powerful—until it’s not. Once companies have customers, commitments, and compliance concerns, they often have to create cloud operations teams to manage the cloud on behalf of their fellow employees. Often, organizations that migrate to the cloud find themselves hampered by inefficient cloud operations if they haven’t standardized their IT procedures for operability.

During major incidents, it’s crucial that all stakeholders are provided with the status updates they need. Those communications however need to be tailored to what the stakeholder actually needs, and provided in a streamlined format that works best for them. Just like alert fatigue, communication fatigue can be detrimental during an outage or other service reliability issue.

Freshdesk is a cloud-based customer service platform used by enterprises that provides a centralized help desk(with the help of support tickets) across multiple channels, including email, phone, chat, and social media. Squadcast is an incident management platform that integrates with major monitoring, ChatOps and project management tools to provide a centralized place for reliability.